Patient Care Specialist

4 weeks ago

Charlotte, United States USPRO Full time

Patient Care Specialist

Charlotte, NC

Duration: 6-month contract (temp-to-hire)




Job Description

USPRO is actively seeking a dedicated and compassionate Patient Care Specialist to join our team. In this dynamic role, the ideal candidate will play a pivotal role in providing exceptional support to new and existing patients, focusing on IT support, medical device assistance, general inquiries, and enrollment into our RPM and CCM programs. This position involves engaging directly with patients, healthcare providers, and physicians in person and over the phone. If you possess a background in healthcare, information technology, customer service, and sales, and are ready to make a meaningful impact, we encourage you to apply.




Responsibilities

  • Meet with patients in the clinical setting to provide support
  • Assist patients in overcoming barriers during onboarding
  • Troubleshoot IT and medical device issues over the phone & in person
  • Navigate Electronic Medical Records (EMR) efficiently
  • Engage with patients daily in person and via phone/text message
  • Utilize our software for patient onboarding and documentation
  • Review patient demographics in Google Sheets/Google Docs
  • Receive inbound and make outbound phone calls
  • Maintain HIPAA compliance
  • Multitask between multiple software systems and EMRs
  • Educate patients about chronic conditions and available resources
  • Interpret healthcare data and ICD-10 codes
  • Identify, acknowledge, and advocate for patient needs
  • Organize, plan, and prioritize work to meet deadlines
  • Participate in quarterly quality assurance and performance reviews
  • Conduct some remote work, daily local travel within Charlotte, NC




Qualifications

  • A healthcare background is highly preferred with an Information Technology (IT) background a plus.
  • A customer service background and some medical knowledge (ICD-10 codes etc.) required.
  • Excellent communication skills (written and oral) and comfortable speaking directly with doctors and medical providers as needed.
  • Ability to work locally in Charlotte, NC, (and remotely as needed), reliable transportation is a must.
  • Strong technical proficiency to navigate Android and iOS cellular devices easily.
  • The ideal candidate must thrive in a fast-paced environment, possess strong time management skills, be highly adaptable and coachable, and command strong critical thinking and problem-solving abilities.

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