Assistant Customer Experience Manager

3 weeks ago

Lock Haven, United States Weis Full time
Overview

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS

Location Address:

313-327 West Bald Eagle Street
Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Assistant Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned:

  • Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
  • Assists Customer Experience Manager in overseeing all aspects of front-end operations. Performs duties of the Customer Experience Manager in their absence. In the absence of store management, may assume complete responsibility for total store operations.
  • Enforces cash handling control and security measures to identify and prevent losses. Follows and enforces all company policies/procedures related to Front End operations. Adheres to all company and state laws and regulations related to Anti-Money Laundering Compliance, tobacco and alcohol sales, lottery, price accuracy, WIC, etc. Oversees bookkeeping procedures.
  • Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc. Conducts unannounced audits on cashiers.
  • Assists store management in onboarding customer experience associates. Trains to provide a fast, friendly, accurate and efficient checkout experience for customers. Implements and communicates new programs and procedures to associates. Recognizes and rewards associate performance. Participates in associate annual performance reviews. Utilizes the Learning Management System (LMS) for current and new associates.
  • Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals.
  • Controls supply costs while ensuring adequate inventory levels to meet business demands (e.g., paper and plastic bags, etc.).
  • Directs the flow of customers through the Front End. Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum. Monitors breaks and lunches so customer service is not interrupted.
  • Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.
  • Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer's cart.
  • Assist customer service with answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages.
  • Maintains functionality of equipment, hardware, and software. Reports any issues requiring further resolution in a timely manner.
  • Communicates all information to cashiers regarding special promotions and sale items. Generate sales by suggestive selling. Attends and participates in store's daily huddles.
  • Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
  • Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area. Keeps cart corrals and parking lot clean and clear of carts. Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
  • Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance.
  • May assist with baling cardboard or other related duties (if properly trained -training provided).
  • May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of power jack or hand jack (if properly trained -training provided).
  • Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
  • May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

Supervises all Associates within the department. May assume total leadership of the building in absence of store management. Specific number of Associates under supervision is dependent upon the store size and presence of store management.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Supervises associates within the department. May assume total leadership of the building in absence of store management. Specific number of associates under supervision depends upon the store size and presence of store management.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.Learn More

  • Assistant Account Manager

    1 month ago

    Lock Haven, United States Selby Jennings Full time

    Key Responsibilities: Customer Service: Provide high-quality customer service by responding to client questions, following up on service requests, and addressing any concerns promptly and professionally. Team Collaboration: Work closely with the Personal Lines Account Manager and other team members to ensure efficient work flow and exceptional client...

  • Restaurant Guest Experience Specialist

    7 days ago

    Lock Haven, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly skilled Customer Service Rep to join our team at Domino's Franchise. As a Customer Service Rep, you will be responsible for taking orders, making pizzas, and giving the customer the best experience possible.Key Responsibilities:Managing customer relationships and building trust through excellent service

  • Full-Time Customer Service Representative

    7 days ago

    Lock Haven, Pennsylvania, United States Nittany Energy Full time

    Nittany Energy is expanding its team at Nittany MinitMart and is seeking a highly skilled Full-Time Sales Associate to join our dynamic team.About the RoleThe successful candidate will be responsible for delivering exceptional customer service, operating all equipment within their location, and managing inventory and cash accurately.The key responsibilities...

  • Customer Experience Manager

    3 weeks ago

    New Haven, Connecticut, United States Cube Group Marketing Inc Full time

    Cube Group Marketing Inc is looking for a Customer Experience Manager to join our team.In this role, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and driving brand awareness.Key Responsibilities:Deliver outstanding customer service and address inquiries or concerns.Build and maintain...

  • Customer Service Representative

    7 days ago

    Lock Haven, Pennsylvania, United States Nittany Energy Full time

    We are looking for a highly motivated Sales Associate to join our team at one of our Nittany MinitMart locations. As a Sales Associate, you will play a key role in providing exceptional customer service, operating equipment, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide exceptional customer service by greeting customers,...

  • Physical Therapy Care Manager

    3 weeks ago

    Lock Haven, Pennsylvania, United States Mitchell Martin Full time

    Job Title: Physical Therapy Care ManagerCompany Overview: Mitchell Martin, a respected leader in healthcare services, seeks a skilled Physical Therapy Care Manager to oversee the delivery of high-quality care to our patients. We prioritize excellence in patient outcomes and strive to create a supportive work environment.Estimated Salary: $90,000 - $125,000...

  • Customer Service Representative

    1 week ago

    Lock Haven, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Domino's Franchise. As a key member of our pizzeria team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our valued customers.The ideal candidate will have excellent communication skills, a positive attitude,...

  • Caregiver - No Experience Required

    2 weeks ago

    Lock Haven, United States Addus HomeCare Corporation Full time

    Now offering DAILY PAY for select positions! We are paying $13.50/hr for Veteran Care and $11.66/hr for all other clients.No experience required.Arcadia Home Care and Staffing is hiring immediately for Caregivers in your area! This rewarding position provides consistent, flexible full time/part time hours to accommodate your personal needs, while providing a...

  • Caregiver - No Experience Required

    4 weeks ago

    Lock Haven, United States Addus HomeCare Corporation Full time

    Now offering DAILY PAY for select positions! We are paying $13.50/hr for Veteran Care and $11.66/hr for all other clients.No experience required.Arcadia Home Care and Staffing is hiring immediately for Caregivers in your area! This rewarding position provides consistent, flexible full time/part time hours to accommodate your personal needs, while providing a...

  • Customer Service Team Member

    1 week ago

    Lock Haven, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a skilled and enthusiastic Customer Service Rep to join our team at Domino's Franchise. As a Customer Service Rep, you will be responsible for taking orders, making pizzas, and giving the customer the best experience possible.Responsibilities:Taking orders from customers via phone or in-personMaking pizzas according to customer...

  • Customer Service Representative

    7 days ago

    Lock Haven, Pennsylvania, United States KFC Full time

    Career Opportunities at KFCWe are seeking a Customer Service Representative to join our team. As a representative, you will be responsible for ensuring a positive guest experience by providing friendly interactions, hot & fresh meals, and a commitment to cleanliness.Why Work at KFC?A competitive estimated salary of $10-$14 per hour based on your location and...

  • Maintenance Manager I

    1 day ago

    Lock Haven, United States First Quality Full time

    Purpose and role of job: Responsible for the overall maintenance of the Paper Machines. Ensures all team members goals are aligned with department objectives and flow resources as needed to ensure the goals are met. Provide consistency in work processes, training, employee development, and HR practices. Ensure a strong relationship with the Production team...

  • Cna / Certified Nursing Assistant

    2 months ago

    Lock Haven, United States Aureus Group Full time

    CNA CNA LTC 13 weeks needed in PA for a travel assignment. Contact Aureus today to inquire and apply!Position: CNA (Certified Nursing Assistant)Specialty/Modality: CNALicenses/Certifications: CPR/BLS (Basic Life Support), CNA (Certified Nurse Assistant)-PennsylvaniaPhysical Abilities: From 50-100lbsTravel the country while you enhance your clinical skills,...

  • Cna / Certified Nursing Assistant

    2 weeks ago

    Lock Haven, United States Aureus Group Full time

    CNA LTC - 13 weeks needed in PA for a travel assignment. Contact Aureus today to inquire and apply!Position: CNA (Certified Nursing Assistant)Specialty/Modality: CNALicenses/Certifications: CPR/BLS (Basic Life Support), CNA (Certified Nurse Assistant)-PennsylvaniaPhysical Abilities: From 50-100lbsTravel the country while you enhance your clinical skills,...

  • Cna / Certified Nursing Assistant

    3 weeks ago

    Lock Haven, United States Aureus Group Full time

    CNA needed in PA for a travel assignment. Contact Aureus today to inquire and apply!Position: CNA (Certified Nursing Assistant)Specialty/Modality: CNALicenses/Certifications: CPR/BLS (Basic Life Support), CNA (Certified Nurse Assistant)-PennsylvaniaPhysical Abilities: From 50-100lbsTravel the country while you enhance your clinical skills, perfect your...

  • Culinary Operations Manager

    7 days ago

    Lock Haven, Pennsylvania, United States Forefront Healthcare & Culinary Services Full time

    Forefront Healthcare & Culinary ServicesWe are seeking a skilled Culinary Production Manager to join our team in Montoursville, PA. This role is responsible for overseeing food preparation, meal service, and culinary operations at Valley View Senior Dining.Job Summary:The successful candidate will have a minimum of 3 years of cooking experience and 2 years...

  • Engineering Manager

    2 days ago

    Lock Haven, United States Emerge Full time

    Emerge is recruiting qualified candidates for a direct hire Engineering Manager Job near Lock Haven, PA for our client, an established manufacturer of quality products . This position will oversee all Manufacturing Engineering functions, including Industrial Engineering, Process Engineering, Automation, and Plastics Process Engineering, as well as Tool and...

  • Engineering Manager

    1 month ago

    Lock Haven, United States Emerge Full time

    Emerge is recruiting qualified candidates for a direct hire Engineering Manager Job near Lock Haven, PA for our client, an established manufacturer of quality products . This position will oversee all Manufacturing Engineering functions, including Industrial Engineering, Process Engineering, Automation, and Plastics Process Engineering, as well as Tool and...

  • Food Operations Manager

    7 days ago

    Lock Haven, Pennsylvania, United States Forefront Healthcare & Culinary Services Full time

    **Overview**Forefront Healthcare & Culinary Services is a leading provider of culinary and support services, serving clients across the continuum of care.**Job Description**We are seeking a skilled Culinary Production Manager to lead our team in Montoursville, PA. The successful candidate will have:Experience in culinary production, with 3+ years of cooking...

  • Certified Nursing Assistant | CNA | GERI

    4 months ago

    Lock Haven, United States Favorite Healthcare Staffing Full time

    Job DescriptionJob DescriptionAt Favorite Healthcare Staffing, we aspire to learn what thrills you about being a healthcare professional. Our exceptional recruiters thrive on the challenge of discovering the perfect position for you. From day one, your dedicated recruiter has your back as you search for your next adventure. Apply today to join the Favorite...