Patient Account Collections Specialist

Patient Collections SpecialistThis work from home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare hospital. At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.Schedule:Full-time position that requires 1 mid/evening shift per week on a Monday, Tuesday, Wednesday, or Thursday 11am-9pm CST1 Saturday per month hours between 9:00 AM - 3:00 PM CSTLocation: Work from home; must live within an HCA Hospital market areaBenefits: Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive medical coverageAdditional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plansFree counseling services and resources for emotional, physical and financial wellbeing401(k) Plan with a 100% match on 3% to 9% of payEmployee Stock Purchase Plan with 10% off HCA Healthcare stockFamily support through fertility and family building benefitsReferral services for child, elder and pet care, home and auto repair, event planning and moreConsumer discounts through Abenity and Consumer DiscountsRetirement readiness, rollover assistance services and preferred banking partnershipsEducation assistanceColleague recognition programTime Away From Work ProgramEmployee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on incomeNote: Eligibility for benefits may vary by location.You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Collections Specialist like you to be a part of our team.Job Summary and QualificationsAs a Patient Account Collections Specialist you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.Duties and Responsibilities:Refer calls/accounts to appropriate parties based on customer inquiriesIdentify problem accounts and escalate as appropriateUpdate the patient account record to identify actions taken on the accountWork with patients and guarantors to secure payment on outstanding account balancesMaintain minimum production standardsAchieve passing quality review scores per unit requirementsProduce acceptable unit collection volumesWork within company attendance guidelinesProvide excellent customer serviceWork with other team members and management in a professional mannerQualifications:Previous Call Center experience preferredMinimum one-year related experience preferred, preferably in healthcareExperience with collections in healthcare revenue space is preferredThis is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Upload. Wifi is not permittedAbility to work uninterrupted for shift (not including breaks/lunch)BILINGUAL is not required, but a plusParallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.We are a family of 270,000 dedicated professionals Our Talent Acquisition team is reviewing applications for our Collections Specialist opening. Qualified candidates will be contacted for interviews.