Technology Specialist

3 weeks ago

ParsippanyTroy Hills, United States Benjamin Douglas Full time

Technology Specialist (Field Service Engineer)

3 days on-site in Parsippany, NJ (Wednesday & Fridays remote)

Travel: Domestic & International 40%

$70-85k Salary

Our client is transforming hematology and the process of cell morphology analysis. They offer a suite of digital diagnostic applications and platforms that replace the manual microscope, enable dramatically faster, earlier detection and diagnosis of blood-related cancers, anemias, bacterial and viral infections, expediting access to life-saving treatments for better patient outcomes

Our client has developed a revolutionary digital imaging platform using novel computational photography. Built on top of this breakthrough technology is clinical-grade AI that automatically analyzes blood samples at the highest resolution in the world today within minutes. They have secured FDA clearance for its Full-Field Peripheral Blood Smear Application and its technology is in commercial use at hospitals and labs in the US, Europe, and Israel. They have 80 employees with offices in Israel and the US.

We are looking for a detail-oriented, self-driven Field Engineer to join our Field team in New Jersey. The Technology team is responsible for delighting customers in need of support.

Responsibilities:

  • Handle customer technical support cases through phone, email, and chat submissions.
  • Provide systems support for clients of all business units, including, troubleshooting, diagnosing, resolving, and documenting.
  • Become a subject matter expert on all existing and future products.
  • Contribute to department’s knowledge base and How-To documentations.
  • Perform field installations and repairs globally
  • Test software updates and conduct regression testing
  • Work hands on in the lab calibrating systems and preparing for shipping to customers
  • Work in a team-based environment with the ability to function with independent discretion
  • Willingness to be on call and attend to technical issues outside of normal business hours
  • Most of the travel is within U.S. and Western Europe and lasts about 3-4 days on average. Domestic

Job Qualifications:

  • Associates degree or technical certificate and at least two years’ experience in a technical support, help desk, or customer service role; or high school diploma and four years’ experience in a technical support, help desk, or customer service role
  • 5+ years doing "field service work" which consists of mechanical, physical manipulations work
  • Computer, electronics, and optics troubleshooting and repair
  • Hybrid position but must be to commute to facilities in Parsippany, NJ

Competencies:

  • Functional/Technical Expertise – Understands necessary information, processes, and procedures to carry out job responsibilities.
  • Customer Orientation – Views the firm through the eyes of the customer and goes out of their way to anticipate and meet customer needs.
  • Communication – Strong oral and written skills for continuous information exchange.
  • Team Player – Team oriented; maintains composure and is adaptable to the changing needs of the team.
  • Results Orientation – Maintains appropriate focus on outcomes and accomplishments

Benefits:

  • 401k with 4% match
  • Dental Insurance
  • Health Insurance
  • Flexible spending account
  • Health saving account
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Parental leave

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