Assistant Area Manager

2 weeks ago

Brooklyn, United States SLT LLC Full time
Title: Brooklyn Assistant Area Manager

Reports to: Brooklyn Area Sales & Operations Manager

Employment Status: Part Time Hourly/30+ hours per week

SLT is a fast-growing fitness brand with a strong presence in the Northeast, focused on delivering exceptional client experiences and maintaining operational excellence. We are expanding quickly and need an organized, motivated Assistant Manager to support the Brooklyn Area Sales & Operations Manager (ASOM) in overseeing the daily operations and sales for our 3 Brooklyn area studios. This is an exciting opportunity to work in a high-energy environment, helping to lead a team, maximize studio performance, and ensure SLT's high standards are maintained.

Key Responsibilities:

Client Experience & Support
  • Assist the ASOM in creating an exceptional studio experience by maintaining a welcoming environment for clients.
  • Address client concerns, assist with class bookings, and resolve any issues that arise, ensuring a high standard of customer service.
  • Support new clients by providing studio welcome tours, machine demos, and introducing them to our intro offers and purchasing options.
  • Regularly interact with clients to build relationships and enhance the sense of community within the studio.
  • Act as a point of contact for client feedback, ensuring prompt resolution of issues and maintaining positive client satisfaction.

Staff Support & Coordination
  • Provide daily support and leadership to the client services team (CSTeam), assisting in training, motivating, and managing the team's performance.
  • Help with the onboarding and development of new team members, ensuring they understand SLT's policies, procedures, and client service expectations.
  • Assist the ASOM in CST shift coverage, delegating studio tasks, and maintaining staff accountability.
  • Assist the ASOM in securing instructor sub coverage for classes and emergency situations.
  • Help ensure that the studio maintains SLT's core values through leadership, support, and feedback.

Operations & Studio Management
  • Support the ASOM with the day-to-day management of the studio, including maintaining a clean, organized, and efficient environment.
  • Help with inventory management, including processing and displaying merchandise, conducting monthly inventory checks, and ordering studio supplies.
  • Assist with the maintenance of studio equipment, ensuring regular checks and reporting issues for quick resolution.
  • Aid in booking curated classes sessions and post event follow up.
  • Work alongside the ASOM to ensure that all systems, processes, and studio activities are operating efficiently and according to company standards.

Sales & Marketing Support
  • Support the execution of sales goals by assisting with membership sales, promotions, and client outreach to increase studio revenue and utilization.
  • Work with the ASOM and the marketing team to execute local marketing initiatives and promotions.
  • Help track and manage client acquisition, retention, and membership renewals to ensure studio targets are met.
  • Assist in building and maintaining a community atmosphere through regular client engagement and personalized service.

Additional Responsibilities
  • Step in for the ASOM during their absence, ensuring studio operations continue smoothly.
  • Participate in staff meetings and provide input on operational improvements, client experience, and team development.
  • Assist in the coordination of special events, fundraising, and community outreach initiatives that align with the SLT brand.
  • Support administrative tasks as needed, including managing studio documentation, client feedback, and reporting.

Qualifications:
  • Prior experience in retail, hospitality, or fitness management, with a focus on customer service and team leadership.
  • Strong organizational skills, with the ability to multitask, prioritize, and support multiple projects at once.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and staff.
  • A passion for fitness, health, and wellness, with a deep understanding of the importance of a positive client experience.
  • Ability to think creatively, solve problems quickly, and act independently when needed.
  • Experience with sales, membership goals, and retail merchandising is preferred.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Work Requirements:
  • Part Time position with 30+ hours per week
  • Availability for 8-hour shifts, including evenings, weekends, and holidays as needed.
  • Must be able to work when the Area Manager is not.
  • Flexible and proactive in supporting studio needs and operations.

Benefits:
  • Health Insurance
  • Flexible Vacation with PTO and Sick Time
  • Retail Discount
  • Drop-in Class Participation
  • Community Fitness Partners and Perks

Comp:
  • $21/hour DOE
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