APD Claims Adjuster, Auto Delivery

APD Claims Adjuster, Auto Delivery & RidshareReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.We have ambitious (but attainable) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.About the RoleWe are seeking highly organized and customer-focused commercial auto delivery & rideshare adjusters to join our team in support of delivery & rideshare-focused auto physical damage claims. In this role, you'll manage claims involving commercial auto delivery & rideshare exposures, including driver and third-party incidents unique to the delivery and rideshare ecosystems. You'll interact directly with delivery & rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims.This role is ideal for someone experienced in the delivery & rideshare space who can balance high-volume claims with top-tier customer service. You'll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams.Who You AreHighly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.Experience in commercial auto delivery & rideshare claims is a plus.Passionate claim professional who cares about the customer and their experience.Empathetic. You exercise empathy and patience towards everyone you interact with.Sense of urgency - at all times. That does not mean working at all hours.Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.Anti-status quo. You don't just wish things were done differently, you action on it.Communicative. (we'd love to know what this means to you)And did we mention, you have a sense of humor. Claims are hard enough as it is.What We NeedWe need you to do all the things typical to the role:Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requestsGather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of actionManage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claimCoordinate the repair of damaged vehicles and assist with rental reimbursementRecognize recovery opportunities in regards to subrogation and salvage, as well as total lossEnsure compliance with specific state regulations, policy provisions, and standard operating proceduresCommunicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authorityProvide input for continuous development of claims guidelines, best practices, and process improvementsOversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claimEngage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modificationsRequirementsBachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)Active insurance adjuster's license by way of a designated home state, or home stateMinimum of 3 years of experience on point and concentrated in commercial auto delivery & rideshare APD claims adjusting, ideally with:First-party comp & collisionThird-party property damage and bodily injuryTotal loss and liability investigationsExperience with Ride Share (or TNC/Livery) is required.Willing to obtain all licenses within 60 days, including completing state required testingKnowledge of state regulations, policy provisions, and standard operating proceduresCommercial experience preferredAbility to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and proceduresCurious and motivated by problem solving and questioning the status quoDesire to engage in learning opportunities and continuous professional developmentWillingness to travel for client and claims needsBenefitsGenerous health-insurance package with nationwide coverage, vision, & dental401(k) retirement plan with employer matchingCompetitive PTO policy we want our employees fresh, healthy, happy, and energizedGenerous family leave policy effective after 8 months of continuous workWork from anywhere to facilitate your work life balanceApple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harderAdditionally, we will:Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims roleWork toward reducing and eliminating all the administrative work from an adjuster roleFoster a culture of empathy, transparency, and empowerment in a remote-first environmentAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you