General Manager

1 month ago

Los Angeles, United States Tao Group Hospitality Full time

Tao Group Hospitality offers competitive benefits for all full-time team-members such as:

  • Medical, Dental and Vision Coverage
  • 401(k) Retirement Program with Employer Match
  • Life and Disability Insurance Plans
  • Ancillary Insurance Plans
  • Mental Health Support and Services
  • Fertility & Family Forming Support and Resources
  • Pet Insurance
  • Employee Discounts
  • TAO Savings Marketplace
  • Time-off and much more

Oversees the daily activities of the front-of-house operations and team members in accordance with company policies and procedures and works concurrently with the Executive Chef ensuring a successful operation. Interacts with the dining room guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

  • Anticipate and accommodate the needs of the guests.
  • Oversees the general cleanliness of the front-of-house and the entire venue.
  • Conducts decision-making process for interviewing, hiring, and training new applicants.
  • Oversee the scheduling, growth opportunities, and team member development of all front-of-house team members.
  • Responsible for all front-of-house job performance reviews in conjunction with the Director of Operations.
  • Oversee front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitability
  • Supervise the execution of regular service, catering, take-out, delivery, and all in/off-venue events.
  • Possesses in -depth knowledge of operational systems, which includes payroll, inventory, and purchasing.
  • Regulates all executive-level POS functions.
  • Responsible, with the Executive Chef, for maintaining the venue’s monthly Profit & Loss statement standards.
  • Oversees Department of Health and company sanitation standards.
  • Oversees that the venue is compliant with all federal, state, and local laws and regulations, and company policies.
  • Coaches and develops front-of-house team members by setting clear guidelines and expectations.
  • Oversees that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.
  • Ensures all team members are compliant with all front-of-house standards and procedures.
  • Possesses in-depth knowledge of all food and beverage menus.
  • Oversees that all guest and team member concerns are resolved.
  • Practical knowledge of the job duties of all supervised team members.
  • Communicates clearly and concisely with heart-of-house team members during service.
  • Oversees the completion of all opening and closing procedures as prescribed by the company.
  • Oversees the replacement or repair of all breakage and damage to equipment or furniture.
  • Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings.
  • Learn by listening, observing other team members, and sharing knowledge while leading by example.
  • Portrays a positive and professional attitude.
  • Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
  • Works as part of a team and provides help and support to all fellow team members.
  • Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

  • TAO Group Hospitality General Manager Training Program
  • PCI/DSS Training

EDUCATION/WORKING KNOWLEDGE:

  • Minimum 8 years of previous hospitality experience in a General Manager or senior management role within a high-volume setting is essential.
  • Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
  • Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
  • Demonstrated financial acumen with P&L statements, annual budgets, forecasting, COGS, and labor models.
  • Must be organized, self-motivated, and proactive with strong attention to detail.
  • Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team memberencounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

  • Must have strong problem-solving skills
  • Excellent written and verbal communication skills required
  • Ability to work under pressure and meet deadlines
  • Must have good positive energy throughout the day
  • Must be able to read the computer monitors and print legibly
  • Must be able to sit and/or stand for extended periods of time
  • Must be able to move quickly through work and set the pace in the office
  • Must be able to push and lift up to 40 lbs.
  • Small to Medium office environment
  • Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
  • 5-30% Local Travel (United States)
  • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
  • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards
  • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
  • Ability to maintain a high level of confidentiality
  • Ability to handle a fast-paced, busy, and somewhat stressful environment

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