Management Analyst 2, Cost of Service Model

Management Analyst 2, Cost of Service Model (CoSM)Kwaan Tech is seeking a highly qualified Management Analyst 2 CoSM to join our team in support of the Department of State (DOS) Bureau of Consular Affairs (CA), Office of the Comptroller (C), Strategic Planning and Policy Division (SPPD). The Management Analyst 2 CoSM will lead the development and execution of the Bureau's Cost-of-Service Model (CoSM) and survey-based data collection initiatives and provide expert advice and recommendations for the CA CoSM, cost-setting policy CA/C, and topics relevant to Consular Overseas Data Collection Survey (CODaC). The ideal candidate will possess strong expertise in survey design, data analysis, and cost modeling, with experience using tools like Excel, statistical software, and platforms such as Qualtrics or WordPress for survey development. This position is responsible for executing sampling techniques, collecting and analyzing data, and collaborating with stakeholders to refine methodologies and ensure accurate CoSM inputs. Strong communication skills, attention to detail, and the ability to deliver cost-setting recommendations and comprehensive reports are essential to guide strategic resource planning and policy decisions effectively. This position requires an Active Secret Security Clearance.Core Duties:Provide Subject Matter Expertise (SME) for CoSM, CA/C, and other CA initiativesDesign, write, and program surveys into software tools (e.g., WordPress, Qualtrics, etc.)Execute sampling methodology and develop sampling techniquesDevelop comprehensive and ad-hoc targeted surveys to answer business needsOversee data collectionConduct outreach to respondents and answer questions about the survey and methodologyConduct analysis on quantitative and qualitative response dataSeek feedback from the respondents on questions and methodology, and revise and document findings as appropriateTransform survey response data into CoSM inputsAttend meetings and provide input associated with CODaCParticipate in formulating reports of CoSM results and other documentation for evaluations, audits, and recommendationsMaintain CODaC and CoSM Standard Operating Procedures (SOPs) to ensure continuityOther duties as required by the team and/or assigned by CA/C leadershipTravel Requirements 0 - 10%Salary GradeJob Requirements:Bachelor's Degree in business, statistics, or other related field and at least two (2) years of experience with surveying, experience research, consulting, data analytics, or survey methodologyExcellent verbal and written skillsMust possess a customer service approach, to include but not limited to people-first attitude, problem-solving, and maintaining the highest standards of personal/professional ethicsProficient in the use of Microsoft applications (e.g., MS Word, PowerPoint, etc.)Expert in the use of Excel and other statistical software analysis packages for modelingPrimary surveying experience, including both quantitative and qualitative design and analysis skillsExperience in designing and developing WordPress plugins and themesExperience with server-side technology, including PHP and PythonAbility dynamic prototypes, interactions, and animations using CSS and JavaScriptExperience with survey software platforms, such as Qualtrics, Confirmit, and DapresyMaintain professional competence and specialized knowledge base by keeping abreast of emerging themes and best practicesKnowledge of and skill in applying analytical and evaluate techniques in order to plan, schedule, and conduct studies and analyses of management functions or programsMust possess and maintain an Active Secret Security ClearanceMust be a U.S. citizen with a valid U.S. passportMust have authorization to work in the United States as defined by the Immigration Reform Act of 1986