HR Employee Services Partner

Cengage Group HR Employee Services PartnerWe believe in the power and joy of learning. At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. To learn more, please see Cengage Group's inclusion and belonging page.As part of the HR Services Center of Excellence and reporting to the Sr Director, Employee Services, the HR Employee Services Partner will focus on developing strong relationships with leaders, managers, and employees to enhance the experience and effectiveness of our organization's talent by delivering a consistent and repeatable approach to Cengage Group's policies and practices. Working with Talent Strategy Partners and other Centers of Excellence, including HR Operations, Talent & Inclusion, and Total Rewards, the HR Employee Services Partner will play a key role in ensuring employees feel supported and enabled at each step of their Cengage journey.What You'll Do:Employee Services:Serve as a trusted advisor and subject matter expert to leaders and employees at every step of their Cengage journey; providing care, guidance and coaching while effectively mitigating business risk.Partner with HRTSP team to learn and understand the talent strategy for a business unit(s) or function(s), and enable strong execution against those talent plans.Play a key role in the implementation of sophisticated organization and operating model projects including org design, role and job leveling, and change management.Build a performance-based culture by actively engaging with managers and employees; coach managers on nurturing high performance and addressing under-performance on their teams.Provide expertise, guidance and coaching to leaders managing highly sensitive and complex employee matters including performance management, terminations, and other employment-related matters.In partnership with Legal, lead investigations into employee relations matters with a solid understanding of applicable employment laws, regulations, company policies and procedures and in alignment with Cengage Group's culture.Provide additional ad hoc support and lead additional projects that are prioritized and critical to the success of the talent agenda examples include, but not limited to compensation reviews, proactive retention, engagement survey action planning, etc.Liaise with other Centers of Excellence: HR Operations, Talent & Inclusion, and Total Rewards to respond to employee and manager needs with efficiency and care.Help bring the voice of the customer back to the broader HR team to influence program design.In collaboration with Total Rewards, work with leaders and advise on total compensation as it relates to internal/external equity issues.HR Excellence:Ensure the seamless delivery of our employee experience, driving service excellence with a focus on efficiency and consistency in the experience we deliver.Build strong, collaborative relationships with partners to improve the employee experience, share information and influence change.Actively contribute to the global HR community to increase the capability and strategic value of the human resource function through high levels of performance and customer service.Skills You Will Need Here:Required:Bachelor's degree in Human Resources or related field or requisite experience.A minimum of 3-5 years of experience in HR, preferably in an Employee Relations or HR Generalist role.Ability to communicate ideas and data in a persuasive and appropriate manner.Strong coaching, conflict resolution and ability to have difficult conversations.Strong organization, planning and project management skills; ability to prioritize tasks for both self and team to meet business requirements and deadlines.Project management expertise.Collaborative, innovative and customer-focused.Must possess the ability to thrive in a team-based environment and work effectively with employees of all levels.Ability to travel as needed; a few times each year on average.Preferred:Experience with Workday is a plus.SHRM-CP/SCP or PHR/SPHR designation.Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.Compensation: At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 10% Annual: Individual Target $67,000.00 - $87,000.00 USD.Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf of Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls, and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.