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Field Services Engineer

3 months ago

Tucker, United States Controls, Incorporated Full time

Company: Controls Inc. (“Controls USA” or “Company”)

Job Title: Field Service Engineer

Reports to: General Manager


Position Summary

The Customer Service Technician will be responsible for on-site installations, commissioning, and training for new product purchases. He or she will also perform remote and onsite troubleshooting and repairs on the Company’s asphalt and concrete product lines. The position will report to the General Manager and will be based from their home office.


Key Responsibilities

  • Perform installations, calibrations, service, retrofits, maintenance, and all start up and commissioning activities at customer locations for the Company’s asphalt and concrete product lines;
  • Learn the operation/maintenance and service protocols for the Company’s portfolio of manufactured products;
  • Provide remote and on-line diagnostic support to customers as required;
  • Work closely with the Company’s engineers in Milan, Italy to be able to offer a complete technical support solution to our customers;
  • Record all customer support activities in the Controls Service Support Ticketing system;
  • Support the Company’s Sales Team on applications, service, or warranty issues;
  • Log root causes for service requests in order for the Company to report trends back to Engineering team in Milan, Italy;
  • Manage the Return Merchandise Authorization (RMA) process for assigned customers;
  • Verify and assess equipment status and estimate repair activities and communicate to the customer the initial estimation of repair costs;


Experience, Skills and Education

Critical criteria include demonstrated experience with the installation and technical support of construction material testing products for concrete and asphalt applications. The ideal candidate will have a high degree of energy and drive demonstrated by a focus on customer satisfaction and problem resolution. It is also important that the successful candidate has shown an ability to be resourceful and a quick learner outside the support of a big company environment.


  • Minimum of 5 to 7 years of experience with electrical control systems or hydraulic or pneumatic testing systems used for construction material testing required;
  • College degree in Mechanical, Electrical, or Electronics Technology preferred, but not necessary;
  • Ability to read drawings and schematics required;
  • Strong analytical and problem-solving skills;
  • Excellent verbal and written communication and reporting skills as well as strong interpersonal skills;
  • Willingness to travel up to 50%;
  • Excellent analytical and problem-solving skills
  • Candidate must have solid time management skills and be self-motivated, results driven with self-confidence and discipline and the ability to work autonomously as well as within a team environment;


Compensation

  • Base salary, depending on candidate’s experience
  • 3 weeks paid vacation time per year;
  • Medical, Dental, Life, Disability, and 401K (with match) benefits provided;


Company Background

Controls is a market leader in the construction materials testing industry. Headquartered in Milan, Italy with five international branch offices, over 100 distributors worldwide and a dedicated team of highly experienced and knowledgeable specialists, we offer the largest and most capable technical sales and support network in the industry. Within the Company's Strategic Plan, the US market represents a key focus. Due to its enormous growth potential and market size, we have identified several investment opportunities to strengthen our presence and increase our market penetration over the next few years.