IT Help Desk Support
3 weeks ago
Summary Our client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST No exceptions Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Kaseya RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
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Help Desk Support
4 weeks ago
Tucson, United States Pacer Group Full timeJob Title - Help Desk Support Duration - 5+ months Shift -Standard Location - Tucson, AZ 85706 Summary: The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employees...
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Help Desk Support
1 week ago
Tucson, AZ, United States Pacer Group Full timeJob Title - Help Desk Support Duration - 5+ months Shift -Standard Location - Tucson, AZ 85706 Summary: The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employees...
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Help Desk Support
1 week ago
Tucson, AZ, United States Pacer Group Full timeJob Title - Help Desk Support Duration - 5+ months Shift -Standard Location - Tucson, AZ 85706 Summary: The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employees...
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IT Help Desk Support
2 weeks ago
Tucson, AZ, United States K2 Staffing, LLC Full timeSummary Our client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be...
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IT Help Desk Support
4 days ago
Tucson, AZ, United States K2 Staffing, LLC Full timeSummary Our client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be...
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IT Help Desk Support
1 day ago
Tucson, AZ, United States K2 Staffing, LLC Full timeSummary Our client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be...
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IT Support Services II-Help Desk
1 week ago
Tucson, United States Courser Full timeWho we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers....
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Help Desk Technician
3 weeks ago
Tucson, United States Tucson Federal Credit Union Full timeJOB TITLE: Help Desk Technician REPORTS TO: AVP of Information Technology SUPERVISES: None EXEMPTION STATUS: Non-Exempt PRIMARY FUNCTION: Serve as the first point of contact for incoming service tickets, providing triage, troubleshooting, and resolution support for internal users experiencing issues with credit union applications and systems. Starting Hourly...
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Help Desk Technician
2 weeks ago
Tucson, AZ, United States Tucson Federal Credit Union Full timeJOB TITLE: Help Desk Technician REPORTS TO: AVP of Information Technology SUPERVISES: None EXEMPTION STATUS: Non-Exempt PRIMARY FUNCTION: Serve as the first point of contact for incoming service tickets, providing triage, troubleshooting, and resolution support for internal users experiencing issues with credit union applications and systems. Starting Hourly...
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Help Desk Technician
2 weeks ago
Tucson, AZ, United States Tucson Federal Credit Union Full timeJOB TITLE: Help Desk Technician REPORTS TO: AVP of Information Technology SUPERVISES: None EXEMPTION STATUS: Non-Exempt PRIMARY FUNCTION: Serve as the first point of contact for incoming service tickets, providing triage, troubleshooting, and resolution support for internal users experiencing issues with credit union applications and systems. Starting Hourly...
