Scheduler/Customer Service Representative
2 weeks ago
Scheduling CoordinatorPosition operates on an alternating weekly basisWorking WeekendMonday: 7:00a 3:30pTuesday: 8:30a 5pWednesday: OffThursday: OffFriday: 7:00a 3:30pSaturday: 7:30a 4pSunday: 7:30 4pWeekend OffMonday: 8:30a 5pTuesday: 8:30a 5pWednesday: 8:30a 5pThursday: 8:30a 5pFriday: 8:30a 5pSaturday: OffSunday: OffDuring your probationary period, generally your first 30 - 90 days, your hours will reflect the "Weekend off" schedulePosition SummaryThe Scheduling Coordinator is responsible for providing exceptional customer service by promptly and professionally addressing inquiries and complaints. This role requires strong communication skills, in-depth knowledge of company products and programs, and the ability to work effectively within a team environment.Essential Duties and ResponsibilitiesAnswer phone calls in a professional and timely manner.Manage, fill and update schedules by matching caregiver skills to client needs and handling last-minute changes.Triage heavy phone volume efficiently.Review and approve schedules weekly for billing and payroll.Serve as a liaison between caregiver staff, clients, families, and other back-office employees.Learn and utilize new software to document all activities in a shared database.Maintain composure and work effectively in a fast-paced environment.Demonstrate excellent customer service skills.Able to learn new software and document ALL activities in a shared database.Utilize strong critical thinking and problem-solving abilities.Be familiar with New Castle and Kent Counties for mapping locations.Perform other duties as assigned.QualificationsHigh School Diploma or GED equivalent required.Associate's degree preferred.Previous experience as a scheduler in a medical-related field is advantageous.Proven track record of providing excellent customer service.Knowledge of medical terminology and coding is necessary.Strong problem-solving skills.Proficiency in data entry and computer skills, including Microsoft Office Suite.Excellent verbal and written communication skills.Ability to maintain confidentiality.Ability to work independently with minimal supervision.Must pass background check, drug screening, a doctor's physical, and a 2-step PPD test.EXPOSURE CONTROL CATEGORY: Low ExposurePhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Scheduler/Customer Service Representative
2 weeks ago
Wilmington, United States Always Best Care Senior Service Full timeWork Schedule: Position operates on an alternating weekly basis Working Weekend Monday 7:00 a - 3:30 p Tuesday 8:30 a - 5 p Wednesday Off Thursday Off Friday 7:00 a - 3:30 p Saturday 7:30 a - 4 p Sunday 7:30 - 4 p Weekend Off 8:30 a - 5 p 8:30 a - 5 Customer Service Representative, Customer Service, Scheduler, Representative, Skills, Retail
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Wilmington, United States Always Best Care Senior Service Full timeWork Schedule: Monday - Friday: 8:30a - 5:00p Position Summary: The Scheduling Coordinator is responsible for providing exceptional customer service by promptly and professionally addressing inquiries and complaints. This role requires strong communication skills, in-depth knowledge of company products and programs, and the ability to work effectively within...
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Scheduler/Customer Service Representative
3 weeks ago
Wilmington, United States Always Best Care Senior Service Full timeWork Schedule: Position operates on an alternating weekly basis. During your probationary period, generally your first 30 - 90 days, your hours will reflect the Weekend off schedule. Working Weekend: Monday 7:00a3:30p; Tuesday 8:30a5p; Wednesday Off; Thursday Off; Friday 7:00a3:30p; Saturday 7:30a4p; Sunday 7:304p Weekend Off: Monday 8:30a5p; Tuesday...
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Scheduler/Customer Service Representative
6 days ago
Wilmington, DE, United States Always Best Care Senior Service Full timeWork Schedule: Position operates on an alternating weekly basis Working Weekend Monday 7:00a – 3:30p Tuesday 8:30a – 5p Wednesday Off Thursday Off Friday 7:00a – 3:30p Saturday 7:30a – 4p Sunday 7:30 – 4p Weekend Off 8:30a – 5p 8:30a – 5p 8:30a – 5p 8:30a – 5p 8:30a – 5p Off Off During your probationary period, generally your first 30 -...
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Scheduler/Customer Service Representative
1 week ago
Wilmington, DE, United States Always Best Care Senior Service Full timeWork Schedule: Position operates on an alternating weekly basis Working Weekend Monday 7:00a – 3:30p Tuesday 8:30a – 5p Wednesday Off Thursday Off Friday 7:00a – 3:30p Saturday 7:30a – 4p Sunday 7:30 – 4p Weekend Off 8:30a – 5p 8:30a – 5p 8:30a – 5p 8:30a – 5p 8:30a – 5p Off Off During your probationary period, generally your first 30 -...
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Scheduler/Customer Service Representative
1 week ago
Wilmington, United States Always Best Care Senior Service Full timeWork Schedule: Position operates on an alternating weekly basis Working Weekend Monday 7:00a – 3:30p Tuesday 8:30a – 5p Wednesday Off Thursday Off Friday 7:00a – 3:30p Saturday 7:30a – 4p Sunday 7:30 – 4p Weekend Off 8:30a – 5p 8:30a – 5p 8:30a – 5p 8:30a – 5p 8:30a – 5p Off Off During your probationary period, generally your first 30 -...
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Wilmington, DE, United States Always Best Care Senior Service Full timeWork Schedule: Position operates on an alternating weekly basis Working Weekend Monday 7:00a - 3:30p Tuesday 8:30a - 5p Wednesday Off Thursday Off Friday 7:00a - 3:30p Saturday 7:30a - 4p Sunday 7:30 - 4p Weekend Off 8:30a - 5p 8:30a - 5p 8:30a - 5p 8:30a - 5p 8:30a - 5p Off Off During your probationary period, generally your first 30 - 90 days, your hours...
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Wilmington, United States Always Best Care Senior Services - Delaware Full timeWork Schedule: Monday - Friday: 8:30a - 5:00p Position Summary: The Scheduling Coordinator is responsible for providing exceptional customer service by promptly and professionally addressing inquiries and complaints.This role requires strong communication skills, in-depth knowledge of company products and programs, and the ability to work effectively...
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Scheduler/Customer Service Representative
3 days ago
Wilmington, United States Always Best Care Full timeWork Schedule:Monday - Friday: 8:30a - 5:00pPosition Summary:The Scheduling Coordinator is responsible for providing exceptional customer service by promptly and professionally addressing inquiries and complaints. This role requires strong communication skills, in-depth knowledge of company products and programs, and the ability to work effectively within a...
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Scheduler/Customer Service Representative
1 week ago
Wilmington, United States Always Best Care Full timeWork Schedule:Position operates on an alternating weekly basisWorking WeekendMonday7:00a - 3:30pTuesday8:30a - 5pWednesdayOffThursdayOffFriday7:00a - 3:30pSaturday7:30a - 4pSunday7:30 - 4pWeekend Off8:30a - 5p8:30a - 5p8:30a - 5p8:30a - 5p8:30a - 5pOffOffDuring your probationary period, generally your first 30 - 90 days, your hours will reflect the "Weekend...
