Customer Service Supervisor

3 days ago


Hayward, United States TransPak Full time
Who We Are

Originally founded in Silicon Valley in 1952, we've been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging

Your Role

Customer Service Supervisor

Benefits: Medical, Dental, Vision, 401k, Life Insurance, Paid Time Off, Paid Sick Leave, and Holiday Pay

As our Customer Service Supervisor, you come with a customer service background to primarily assist in supervising Customer Service Representatives within our centralized customer support team. You'll provide support and ongoing communication between our internal teams and the customer to deliver the right product at the right time and for the right price to ensure a long-term partnership is established between our customer and TransPak. Reporting directly to the Regional Customer Service Manager, you will oversee and coordinate essential functions within our centralized customer support team.

What You'll Be Doing

Supervisory Functions

  • Trains employees on new processes and procedures
  • Lead or facilitate weekly team meetings and actively participate in management meetings to ensure alignment and progress
  • Focus on helping team members improve their skills and knowledge through coaching
  • Challenge team members in providing exceptional support to both external and internal customers
  • Help develop goals, action plans, and timetables
  • Conduct regular on time performance appraisals of all team members
  • Make daily effective, independent decisions on issues that don't require team input or agreement
  • Assist team members in resolving problems of attitude or interpersonal deficiencies using counseling and confrontational skills
  • Ensure an efficient training program is in place: Written documentation of competencies necessary to be successful plus classes and courses required and completed
  • Dayforce payroll management and scheduling
  • Provide employee performance appraisals and disciplinary action.
  • Effectively and efficiently identify and resolve customer issues and problems; serve as a point of escalation for customer issues requiring a higher degree of expertise or discretion.
  • Capture and document the operational requirements of key customers, with respective steps to improve partnerships.
  • Responsible for maintaining accurate Open Sales Reports. Run daily/monthly SEI reports for regular monitoring and end of month close.
  • Serve as site change champion for system upgrades, procedure and policy changes.
  • Responsible for invoicing delays and invoicing accuracy related to customer service data entry.

Customer Service

  • Monitor and ensure that all email, fax and telephone orders from internal and external customers and suppliers are being answered and addressed
  • Maintain customer and product profiles and assist with sourcing vendors to provide new products

Processing Orders

  • Occasional data entry in the order system, order acknowledgement, and expediting through final order delivery and invoicing

Sales Assistance

  • Support business development tasks such as customer expansion, potential customer research, client presentations or other related special projects

Marginal Functions

  • Assist sales with billing and pricing questions or research. May include filing and scanning
  • Billing, payroll approval
  • PO approval, new item reviews
  • Sage purchasing work instruction review
  • Cost reviews - work with Project Managers on price setting or recommending

What We'd Like to See from You

Required
  • Strong people-oriented manager with experience overseeing teams
  • Willing to learn the business and contribute to continuous improvement of our team
  • Proven ability to interface in a collaborative, professional and solutions-oriented manner
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail

Preferred
  • Associates degree
  • 2-3 years of experience in customer service, sales/marketing or administrative support roles
  • Proficient in MS Office Suite (Word, Excel and PowerPoint) to create professional invoices, quotes, pivot tables, and presentations. Ability to use search tools (i.e., Google) for research or vendor sourcing projects
  • Experience using an ERP like Sage, Oracle/NetSuite and/or SAP
  • Ability to manage time and priorities independently in a fast-paced environment

Interested but Concerned You're Not Qualified?

Don't meet every single requirement? At TransPak, we are building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this, or other, openings

We look forward to reviewing your application

Talent Acquisition Team

Other details
  • Job Family Customer Service (26)
  • Pay Type Salary
  • Employment Indicator Regular

Apply NowLearn More

  • Hayward, United States TransPak Full time

    Who We Are Originally founded in Silicon Valley in 1952, we’ve been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging Your...


  • Hayward, United States TransPak Full time

    Who We AreOriginally founded in Silicon Valley in 1952, we've been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packagingYour RoleCustomer...


  • Hayward, United States WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental...


  • Hayward, Wisconsin, United States Superior Choice Credit Union Full time

    We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Superior Choice Credit Union. In this role, you will be the face of our branch, providing exceptional service to our members while handling various tasks with accuracy and efficiency.About the JobGreet members entering the lobby, direct traffic flow, and...


  • Hayward, Wisconsin, United States Superior Choice Credit Union Full time

    About this role:We are seeking a highly skilled and charismatic individual to join our team as a Teller at Superior Choice Credit Union. As a key member of our branch team, you will be responsible for providing exceptional customer service, resolving member inquiries, and promoting our credit union's products and services.Key responsibilities:Greet and...


  • Hayward, California, United States Superior Plus Propane Full time

    As a Field Operations Supervisor at Superior Plus Propane, you will play a critical role in managing the customer service center's operations, building a high-performing team, and driving revenue growth. You will have the opportunity to work with state-of-the-art tools and technologies, receive comprehensive support, and focus on professional development.


  • Hayward, California, United States WM Full time

    Job Summary:We are seeking an experienced Supervisor to lead our customer service team in Oakland, CA. As a key member of our operations team, you will be responsible for developing and implementing processes to improve customer satisfaction and drive business growth.About Us:Waste Management (WM) is the leading provider of comprehensive waste and...

  • Operations Supervisor

    2 weeks ago


    Hayward, United States CVS Full time

    An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no Operations Supervisor, Operations, Supervisor, Customer Service, Manufacturing, Retail


  • Hayward, California, United States Richman Property Services Full time

    Maintenance Supervisor Job SummaryWe are seeking a skilled Maintenance Supervisor to oversee daily repair and upkeep of our property. As a key member of our maintenance team, you will manage the preparation of vacant units for occupancy, ensure timely completion of service requests, and maintain a safe work environment.ResponsibilitiesOversee Daily...


  • Hayward, United States Procter and Gamble Full time

    Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the...

  • Customer Service Rep

    6 months ago


    Hayward, United States Domino's Franchise Full time

    Job DescriptionCustomer Service RepresentativeDuties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.Your job responsibilities would include (but are not limited...

  • Customer Service Rep

    7 months ago


    Hayward, United States Domino's Pizza LLC Full time

    Company Description Come Work for #1 Pizza Company in the world. Lots of Career Opertunities Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones,...


  • Hayward, California, United States Agiliti Health, Inc. Full time

    Job Title: Customer Service TechnicianAgiliti Health, Inc. is seeking a Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for delivering and retrieving medical equipment to customers, while providing exceptional customer service and support.Key Responsibilities:Deliver and retrieve medical equipment to...


  • Hayward, United States Frandsen Bank Full time

    This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a Customer Service Representative must meet customer expectations of receiving friendly,...


  • Hayward, United States Frandsen Bank Full time

    This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a Customer Service Representative must meet customer expectations of receiving friendly,...


  • Hayward, United States Frandsen Bank Full time

    This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a Customer Service Representative must meet customer expectations of receiving friendly,...


  • Hayward, United States Frandsen Bank Full time

    This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a Customer Service Representative must meet customer expectations of receiving friendly,...


  • Hayward, United States Avenue5 Residential Full time

    Job Title: Maintenance Supervisor Salary: $20/hour + bonuses! Unlock your potential with Avenue5 Residential. Your ideas. Your development. Your experience. We take care of you, so you can take care of our residents, properties and clients. Property management may be our business, but people are our passion. Empowering you to be the best. Our benefits...


  • Hayward, California, United States KFC North Bay Full time

    Role Summary:You are the face of our restaurant, serving as the first point of contact for customers. Your friendly demeanor and exceptional service skills make a lasting impression, ensuring a positive experience for every guest.We strive to provide a caring culture of service, success, and ownership. As a Team Member, you will be part of a...


  • Hayward, California, United States KFC North Bay Full time

    Job Title: KFC Taco Bell Team MemberResponsibilitiesYou will be the face of our restaurant, providing excellent customer service and ensuring a positive experience for every guest. Your primary responsibilities will include:Food Preparation: Prepare high-quality food according to our recipes and standards.Customer Service: Greet customers, take orders, and...