Temporary Overnight Shift Supervisor

Temporary Overnight Shift SupervisorFLSA Status: Temporary, Full-Time - non-exemptEmployment End Date: 12/31/2025Reports To: Facilities & Operations ManagerSchedule: Varies, overnightSupervises: Program AssistantsRate of Pay: $23 per hourClosing Date: 10/07/2025Benefits: Temporary; Full-Time, Non-Exempt employees are eligible for but not limited to the following: Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.)FunctionThe Shift Supervisor is responsible for supporting the oversight of day-to-day operations for programs serving individuals or families who do not have permanent housing. The primary responsibility of this position is to provide supervision and oversight of front-line customer service delivery and safety to program guests. Leadership responsibilities include staff training and coaching, safety, implementation policies and procedures, and other personnel related items. Assigned shifts may include overnights, weekends or days. Each location is a 24/7 site that supports households through a trauma informed lens. We are seeking a candidate who can work independently with limited supervision.Duties & ResponsibilitiesThe Shift Supervisor core activities will include:Provide direct oversight of assigned Program Assistants in the day-to-day operations of the program.Assist program leadership with any HR related needs, staff discipline and conflict resolution as pertains to subordinates.Ensure guest support and services are implemented according to site Hold Program Assistants accountability for the shift dutiesOversight of Program AssistantsAssign Program Assistants to the roles that are required for day-to-day operations of the program to ensure the site is safe, clean, organized, andAssign tasks to Program Assistants to ensure that all shift tasks are completed in compliance and accordance with contract andProvide strong customer service to guests, which always includes positive and supportive communication.Build and maintain professional relationships with shelter guests, partners, volunteers, andUnderstand and communicate expectations of the program agreement at the location, ensuring compliance with policies and accurate record-keeping.Ensure that all shift notes, program materials, client files and data are maintained, in accordance with contract and organizationalEnsure that meal service is provided in compliance with SafeServ regulations during designated times.Ensure that guest unit/bed assignment checks are assigned and conducted to support guests' adherence to program expectations.Communicate urgent concerns following the appropriate chain of command and communication methods.Assist program leadership with public relation activities by ensuring that all PR entering site has been cleared through the appropriateProvide information and referral to social service programs as needed or refer to appropriate staff as needed.Address conflicts and mediate issues with de-escalation strategies to ensure a peaceful and safe environment within theRespond promptly and effectively to emergency situations, including medical or safety concerns, following established shelter protocols to protect the well-being of households and staff within theEnsure that all The Salvation Army policies areMaintain ethical boundaries with clients, colleagues, and partners in alignment with The Salvation Army's code of ethics andComplete all required training in adherence to the training schedule and in compliance with contract, organizational and program needs; ensure subordinates complete all required training as assigned.Attending all meetingsOther duties as assignedQualification & Education RequirementsEducation: High School diploma or G.E.D. Skills:Customer Service: provide strong customer service to guests, partners, and volunteers, which includes positive and supportiveLeadership: guide and develop skills of program assistants on assignedConflict Resolution: provide a positive, solution-focused approach toSelf-Direction: work independently within clear parameters within a teamProblem Solving Skills: ability to assess complex and changing situations, identify barriers and develop creativeQualifications:One year of experience providing services to unhoused or at-riskOne year of supervisory experience,Demonstrated history of providing professional servicesDemonstrated history of providing customer service in a professionalDemonstrated history of providing leadership in a professional setting.Desire to serve others by building onComfortable working in a crisis-oriented environment and responding appropriately to a person inAbility to respond with humility to diversity and the needs of our unhousedAbility to work effectively, cooperatively, and respectfully with staf, volunteers, guests, partners, and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio-economic status, gender identification, and physical or mentalAct with honesty and integrity; exercise appropriate discretion and maintain confidentiality of information.Ability to work schedule as assigned, working as a part of a 24-hour system, and staying away at all times during workBackground Check: Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army'sPhysical Requirements:Ability to maneuverAbility to remain in a stationaryAbility to grasp, push, pull, and reachAbility to operate telephoneAbility to lift 25 pounds.Ability to access and produce information from theAbility to understand writtenQualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.