Customer Service Warranty Representative
17 hours ago
KB Home is one of the largest and most recognized homebuilders in the United States and has built over 670,000 quality homes in our 65 plus year history. Today, KB Home operates in 47 markets from coast to coast. At KB Home, people are our foundation. We build strong, personal relationships with our customers to ensure they have a real partner in the homebuying process. Our employees are the heart and soul of our company and are driven by a shared culture of customer obsession guided by our focus on sustainability providing a beneficial impact on the world. When you join KB Home, you become part of a team that is passionate about making the dream of homeownership a reality for families across America. Come be a part of our team Learn more .
JOB SUMMARY: The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing construction warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Warranty Claim Processing
- Facilitate construction warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction.
- Complete all warranty claims within 7 days.
- Hold subcontractors accountable for their work.
- Manage CSI for assigned communities (active as well as closed out).
- Continually strive for superior CSI ranking in specific market.
- Maintain a CSI of 98% or above
- Homeowner Communication
- Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
- Explain KB Home's Limited Warranty to homeowner
- Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months
- Conduct quality walks on each home to ensure KB Home standards are met.
- Attend and participate in weekly team meeting to ensure all goals are met.
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
Education/Certifications/Licenses
- High school degree or equivalent required
- Associates or Bachelors degree preferred
Experience
- Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required
- 1 - 2 years of construction experience with a production homebuilder preferred
Knowledge, Skills & Abilities
- Strong experience in delivering high quality customer service programs. JD P experience a plus
- Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
- Strong people skills, including the capability to handle various personalities and develop professional relationships
- Action oriented, with the drive to push projects and tasks to successful closure
- Proven ability of being customer centric by seeking solutions from the customer's perspective
- Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
- Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
- Makes quick and accurate decisions based heavily on facts, data and/or metrics
- Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook.
Work Requirements
- Work full-time schedule with flexibility for overtime when necessary
- Ability to work the "On-Call" program when needed (respond to emergency calls or other issues during off-hours)
- Valid driver's license required
- Local travel required within designated region
- Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company
Find out why KB Home is attracting and retaining the best employees If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home
KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home.Learn More
-
Customer Service Representative
3 days ago
Gilbert, United States StaffMyAgency LLC Full timeCustomer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer...
-
Customer Service Representative
4 months ago
Gilbert, United States EcoShield Pest Solutions Full timeOverview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...
-
Customer Service Representative
6 months ago
Gilbert, United States Cobblestone Auto Spa Car Wash Full timeCustomer Service RepresentativeWho are we? Cobblestone is Arizona's and Colorado's premier car care destination, offering multiple different services including car washing (full service and express), oil changes, detailing, and more. With 41 Arizona and 35 Colorado locations, Cobblestone has been providing top-tier quality for more than 25 years. The company...
-
Insurance Customer Service Representative
1 week ago
Gilbert, United States UCG Staffing Full timeJob Summary: The Customer Service Representative (CSR) is the first point of contact for clients, responsible for providing exceptional service and support for their insurance needs. This role includes handling policy inquiries, processing service requests, and ensuring client satisfaction through prompt and professional communication.Key...
-
Customer Service Representative
2 months ago
Gilbert, United States Fatcats Full timeCustomer Service Representative (CSR)Starting Pay Range: $14.60/Hour + Tips Full Time/Part Time: Part Time Schedule: Nights and Weekends Benefits: We offer our Part-Time Team Members free bowling, free arcade play, $1 movie tickets, discounted food, 401K options, and extra pay for working on holidays. The Gist of it As a CSR, your job is to make sure our...
-
Customer Service Ambassador
1 week ago
Gilbert, Arizona, United States Waste Service Full timeAt Waste Service, we are seeking a Customer Service Ambassador to play a critical role in delivering exceptional customer experiences.About the RoleThis is a high-volume call center position that requires someone who can effectively handle multiple calls and respond to customer inquiries in a timely manner. The ideal candidate will possess excellent...
-
Customer Service Representative II
1 week ago
Gilbert, Arizona, United States TruWest Full timeLive your best work life at TruWest Credit Union.We offer steady work schedules that make it easy to plan your life around. Self-care is important, and you get paid for it! We provide paid time off, observe all federal holidays, giving you 11 extra days a year to spend on yourself or with loved ones.We've got you covered with first-day medical, dental,...
-
Customer Success Representative
1 week ago
Gilbert, Arizona, United States Sunflower Bank Full timeBanking Career OpportunitiesWe are seeking a motivated individual to join our team as a Customer Success Representative at our Gilbert, AZ location.This is a full-time position working 30-35 hours per week. The ideal candidate will have excellent customer service skills, be detail-oriented, and possess good computer skills.Job ResponsibilitiesProvide...
-
Customer Experience Representative
1 day ago
Gilbert, United States FBL Financial Group Full timeCustomer Experience Representative IAre you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? Do you have strong initiative and the ability to work well independently? If so,...
-
Customer Service Ambassador
1 week ago
Gilbert, Arizona, United States State Farm Insurance Full timeJob SummaryAs a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support to our clients. This role involves assisting customers with inquiries, complaints, and policy changes, as well as providing accurate and timely information regarding insurance products and services. You will...
-
Financial Services Representative
12 hours ago
Gilbert, Arizona, United States Truwest Credit Union Full timeWelcome to Truwest Credit Union, where we strive to provide exceptional financial services to our members. As a Financial Services Representative, you will play a key role in assisting our members with their financial needs, providing personalized service and ensuring that they have the best possible experience.Our team is dedicated to delivering...
-
Customer Service Representative
1 day ago
Gilbert, United States Linda Dyster - State Farm Agent Full timeBenefits:Competitive salaryOpportunity for advancementPaid time offSigning bonusTraining & developmentBonus based on performanceFree food & snacksROLE DESCRIPTION: As a Customer Service Representative with the Linda Dyster Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your...
-
Outbound Customer Service Representative
3 weeks ago
Gilbert, United States Insight Global Full timeMust Have:Bilingual in English and Spanish Must have reliable personal computer or laptop running Windows 11 OR the MacOS 12.7.4 or higher (company is no longer providing equipment)Experience in a high-volume outbound calling role with the ability to make 100+ calls a day on an automatic dialer without getting burned out Excellent communication skills, both...
-
Client Service Representative
3 days ago
Gilbert, United States Crossroads Veterinary Hospital Full timeWhen you love what you do, you'll never work a day in your life!That's our motto at Crossroads Veterinary Hospital!! Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks,...
-
Customer Service Representative
2 weeks ago
Gilbert, Arizona, United States Sherwin-Williams Full timeCompany OverviewSherwin-Williams is a leading provider of paints, coatings, and related products. We are committed to delivering exceptional customer service and providing innovative solutions to our customers.
-
Gilbert, Arizona, United States Two Maids Full timeWe are seeking a diligent and meticulous General Cleaner to join our team at Two Maids. As a member of our team, you will be responsible for maintaining the highest standards of cleanliness in residential homes throughout East Valley.Key Responsibilities:Maintain a clean and organized home by sweeping, vacuuming, and mopping floors, taking out the trash,...
-
Member Service Representative
2 weeks ago
Gilbert, United States Crunch Full timeMember Service & Front Desk Associate Crunch Fitness in Gilbert, AZ is a multi-million dollar state of the art fitness facility. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of...
-
Gilbert, Arizona, United States Bluefrog Plumbing + Drain Full timeCompany OverviewWe're bluefrog Plumbing + Drain, a leading plumbing company dedicated to providing exceptional customer service and quality workmanship. Our team of skilled technicians and talented professionals is committed to honesty, dependability, and professionalism in every home and business we serve.
-
Customer Relations Representative
1 day ago
Gilbert, United States Michael Miller - State Farm Agent Full timeBenefits:401(k) matchingCompetitive salaryPaid time offSigning bonusTuition assistanceROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Michael Miller - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail,...
-
Customer Service Rep
2 months ago
Gilbert, United States FatCats Full timeCustomer Service Representative (CSR)Starting Pay Range: $14.60/Hour + TipsFull Time/Part Time: Part TimeSchedule: Nights and WeekendsBenefits: We offer our Part-Time Team Members free bowling, free arcade play, $1 movie tickets, discounted food, 401K options, and extra pay for working on holidays. The Gist of itAs a CSR, your job is to make sure our guests...