Sr Specialist, Account Management

Account ManagementAt Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.Account Management is responsible for cultivating and maintaining ongoing customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.Responsibilities:Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needsBridge relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless serviceSupport customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiativesPrevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversionsResolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer's issues, requests and initiativesTrack, measure, and report key performance indicators monthlyIdentify opportunities for process improvement and implement solutions to enhance efficiency, quality, and overall performanceBuild and maintain long-term trusted relationships with customer to support retention and growth of the accountQualifications:Bachelor's degree in related field, or equivalent work experience, preferred2-4 years of professional experience; direct customer-facing experience, preferredStrong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferredDemonstrated ability to work in a fast-paced, collaborative environment, preferredHighly motivated and able to work effectively within a team, preferredStrong communication skills with the ability to build solid relationships and deliver high quality presentations, preferredAbility and willingness to travel occasionally, as business needs require is preferredWhat is expected of you and others at this level:Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracyAnticipated salary range: $57,000.00 - $81,600.00Bonus eligible: NoBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 1/18/2026If interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.