Client Success Manager

15 minutes ago

Harrisburg, United States PeopleGrove Full time

Client Success ManagerPeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for youAs a CSM, you'll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You'll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide.What You'll DoOwn the health of client accountsdriving retention, satisfaction (CSAT and NPS), and advocacyBridge implementation to launch by configuring platforms and training usersLead regular client meetings and health reviewsRespond to client inquiries with enthusiasm and precision, exceeding SLAsCapture insights and feedback to support product enhancementsRepresent our brand at conferences, campus visits, and webinarsCultivate client champions for case studies and community engagementMaintain meticulous records in Salesforce and VitallyEmbrace coaching and continuously deepen your product and industry knowledgeConduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoptionProactively identify churn risk, and produce and execute success plansWho You Are2+ years of experience in customer success or service within B2B SaaSTech-savvy and quick to master new platformsClear communicator who loves solving problems creativelyProfessional, empathetic, and detail-orientedAdaptable and energized by changeFamiliarity with CORE ELMS or CORE CompMS (a plus)Experience in healthcare, tech, or higher ed (bonus)Project management skills and CRM experience (extra points)Bachelor's degree requiredPerks & BenefitsCompetitive salary + annual bonusFlexible PTO and hybrid/remote work optionsFull medical, dental, and vision coverage401K with generous company match + financial planningCompany-paid life and disability insuranceCollaborative and purpose-driven cultureAs the trusted leader in student and alumni lifecycle engagement, clinical and non-clinical experiential education and career readiness, PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes. With a combined focus on meaningful engagement and simplifying the complexities of clinical and non-clinical experiential learning, the company partners with institutions to prepare students for career success and beyond. Leveraging over 16 years of industry leadership and a dedicated team of over 100 professionals, PeopleGrove+CORE offers innovative software solutions to scale and optimize a wide range of programs. This includes mentorship, career readiness, competency tracking, and seamless student placement and progress monitoring in clinical settings. The platform is designed to meet the demands of programs of all sizes, from those with ten students to tens of thousands. At the center of our mission is the belief that career success is built on meaningful experiences and human connection. By pairing AI-powered tools with high-touch engagement, they empower institutions to personalize, streamline, and scale their efforts. This creates lasting value for students, alumni, and the communities they serve by anchoring the student journey in the power of experience, connection, and support.

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