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Community Representative

2 months ago

Fort Lauderdale, United States Axelon Services Corporation Full time

Clinical - Community Advocate

West Palm Beach/Miami area/Fort Lauderdale area.

Temp to Hire


Location: Individual will work from their home and will also be required to go into the field 80% of the time. Must have Reliable transportation and a valid driver's license. Mileage will be reimbursed.

Field visits could include home visits, visiting member in group home/hospital setting, or attending community/agency meetings.


We are looking for candidates in the West Palm Beach/Miami area/Fort Lauderdale area.


Shift: 8am-5pm, Monday thru Friday. Weekend work may be needed during Hurricane Season for disaster outreach.


Required Skills/Experience:


* Pediatric case management experience.

* Experience connecting families/children to local resources for various services including employment, housing, independent living, justice, foster care, etc.


Duration: Temp to Hire


Job Description: Resource Specialist


Position Purpose:


* Provides resource support to members and connects members to local resources for various services (e.g., employment, housing, independent living, justice, foster care) based on care/service assessment and plans. Works with leadership to identify the best, most appropriate local resources for member's needs based on industry best practices.

* Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions) including the identification and coordination of referral for care/services.

* Assists with connecting members to local resources for various services (e.g., employment, housing, independent living, justice, foster care), obtaining required documentation and supporting the application process, as needed

* Acts as an available resource for members seeking local resource services support and works with members to determine eligibility and care needs based on assessments and care plans/service plans

* Monitors delivery of care/services and performs follow up to members, caregivers, and/or providers to verify members have been transitioned or have access to the appropriate care/service in a timely manner

* Works with providers, community-based organizations, community stakeholders, and governmental entities to support members and their families and/or caregivers in accessing essential care/services and resources in the local community.

* Assists with developing education and training programs for care management staff and providers to improve resource service identification for members in the local community

* Supports with efforts to draft materials and assists in the development of local resource services, policies, and procedures including programs, eligibility lease agreements, advocacy, retention, emergency or temporary housing

* Ensure all resource services information is appropriately documented and up to date.

* May conduct telephonic and in-person outreach to locate individuals and families in the community who are hard to reach.

* Other duties or responsibilities as assigned by people leader to meet the member and/or business needs.

* Performs other duties as assigned.

* Complies with all policies and standards.


Education/Experience:


* Requires a Bachelor's degree and 2 – 4 years of Pediatrics, Foster Care or adoption experience.

* Walk me through the day to day responsibilities of this the role and a description of the project.


This position will be field based and will provide care management to assist with coordination of care, including assessing for health care needs, referring to health plan providers, providing education on benefits/expanded benefits, and provide community resources to address social determinants of health needs. The caseload is 100 members. This position will document in an electronic health record and will be required to document outreach notes, complete assessments, and complete a care plan on each member


Describe the performance expectations/metrics for this individual and their team:


  • * Compliance with care management policies/procedures including outreach and documentation expectations.
  • * Individuals will be audited on a monthly basis to ensure charts are in compliance.

Tell me about what their first day looks like:


  • The first day will align with training/onboarding. The first day will consist of setting up computer, completing onboarding tasks, reviewing training schedule, and meeting with the training team. Onboarding/Training is is 4 weeks NO TOR is allowed during training.


What previous job titles or background will work in this role?


  • * Dependency Case Manager
  • * Child Protective Investigator
  • * DCF Navigator
  • * Adoption Case Manager
  • * Targeted Case Manager
  • * Community Agency Worker

Preferred Skills/ Experience:


Health plan experience Foster care and/or adoption experience



Education Requirements: Bachelor’s Degree


Software Skills Required: Microsoft Office- Outlook, Word, and Excel

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