Front Desk Agent

6 days ago

Des Plaines, United States Highgate Hotels Full time

Front Office AgentThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Responsibilities include:Answering inquiries from guests regarding restaurants, transportation, entertainment, etc.Following all credit handling and policies.Being aware of all rates, packages, and special promotions as listed in the Red Book.Being familiar with all in-house groups.Being aware of closed out and restricted dates.Obtaining all necessary information when taking room reservations and following the rate-quoting scenario.Being familiar with hospitality terminology.Having knowledge of emergency procedures and assisting as needed.Handling check-ins and checkouts in a friendly, efficient, and courteous manner.Using proper two-way radio etiquette at all times when communicating with other employees.Fully comprehending and being able to operate all relevant aspects of the Front Desk computer system.Being able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Being able to complete a bucket check, room rate verification report, and housekeeping report.Balancing and preparing individual paperwork for closing of shift according to hotel standards.Maintaining and marketing promotions and guest programs.Maintaining a clean work area.Assisting guests with safe deposit boxes.Qualifications include:College course work in a related field is helpful.Experience in a hotel or a related field is preferred.A high school diploma or equivalent is required.Computer experience is required.Customer services experience is preferred.Maintaining a warm and friendly demeanor at all times.Being able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.Being able to listen to, understand, and clarify concerns raised by employees and guests.Being able to multitask and prioritize departmental functions to meet deadlines.Approaching all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.Maintaining regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintaining high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximizing efforts towards productivity, identifying problem areas, and assisting in implementing solutions.Being able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Being able to cross-train in other hotel-related areas.Being able to maintain confidentiality of information.Being able to show initiative, including anticipating guest or operational needs.Performing other duties as requested by management.

  • Front Desk Agent-fulltime

    4 days ago

    Des Plaines, Illinois, United States Nath Companies Full time

     The Front Desk Agent serves as our guests' first point of contact and manages all aspects of their accommodation. Perform all check-in and check-out tasks.· Manage online and phone reservations.· Inform customers about payment methods and verify their credit card data.· Register guests collecting necessary information (like contact details and exact...

  • Front Desk Agent

    1 week ago

    Des Plaines, United States Royal Lahaina Resort Full time

    Front Office AgentThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.ResponsibilitiesAnswer inquiries from guests regarding restaurants, transportation, entertainment, etc.Follow all credit handling...

  • Front Desk Agent- Spark by Hilton, O'Hare

    2 weeks ago

    Des Plaines, United States Paycor Hospitality LLC Full time

    SUMMARY STATEMENTAssures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiriesPRIMARY DUTIES AND ACCOUNTABILITIESRoom Assignments, Changes, and IssuesChecks guests into and out of the hotel in an...

  • Front Desk Agent- Spark by Hilton, O'hare

    1 week ago

    Des Plaines, IL, United States Paycor Hospitality LLC Full time

    SUMMARY STATEMENT Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries PRIMARY DUTIES AND ACCOUNTABILITIES Room Assignments, Changes, and Issues Checks guests into and out of the hotel in...

  • Front Desk Agent- Spark by Hilton, O'hare

    2 weeks ago

    Des Plaines, IL, United States Paycor Hospitality LLC Full time

    SUMMARY STATEMENT Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries PRIMARY DUTIES AND ACCOUNTABILITIES Room Assignments, Changes, and Issues Checks guests into and out of the hotel in...

  • Front Desk Agent

    1 week ago

    West Des Moines, IA, United States Arbor Lodging Management Full time

    Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly...

  • Front Desk Agent

    2 weeks ago

    West Des Moines, IA, United States Arbor Lodging Management Full time

    Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly...

  • Front Desk Agent

    1 week ago

    West Des Moines, IA, United States Arbor Lodging Management Full time

    Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly...

  • Front Desk Associate

    3 weeks ago

    Des Moines, United States Atrium Hospitality Full time

    Hotel Front Desk ManagerDes Moines Embassy Suites 101 E Locust St Des Moines, IA 50309 Full time Compensation: $16.00Atrium SPIRIT where teamwork, passion and appreciation ignite service excellenceWhat's in it for you?The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment...

  • Front Desk Associate

    7 days ago

    Des Moines, IA, United States Genesis Health Clubs Full time

    This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service. Duties and Responsibilities: Executes procedures as outlined by front desk manual Answer phones, take messages and transfer calls Knowledgeable of Clubs amenities and...