Customer Service Rep

Customer Service Rep (Bilingual: English/Spanish) - On-SiteThe bilingual customer service representative interacts with customers through incoming/outgoing calls and/or through the internet. This position provides customer service support and resolution of routine problems and questions related to customer products and/or services. (Military veterans are encouraged to apply). A NEW CAREER DRIVEN BY YOU Are you looking for a career change in a forward-thinking global organization that fosters a true inclusive culture and a genuine sense of belonging? Would you like to join a company that wins awards every year for "Best Places to Work in the World," "Happiest Employees," and "Best Companies for Career Growth"? Then a bilingual customer service representative position at Concentrix is the right place for you As a bilingual customer service representative, you will join an organically diverse team from over 70 countries where ALL members contribute and support each other's success and well-being, proudly united as "revolutionaries." Together, we help the world's most well-known brands improve their businesses through exceptional customer experiences and technology-driven innovation. And because of the continuous growth, we are looking for more talented people to join our purpose, people as passionate as we are about delivering exceptional customer experiences. PROFESSIONAL GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reinvent a completely new professional journey and develop "friends for life" at the same time. We will provide you with all the training, technologies and ongoing support you will need to succeed. In addition, at Concentrix, there is a real potential for professional (and personal) growth. In fact, around 80% of our managers and leaders have been promoted from within That's why we offer a variety of FREE learning and leadership development programs designed to guide you towards the kind of career you've always imagined.What You Will Do In This PositionAs a customer service representative, you will:Provide incoming customer support.Help customers resolve technical issues.Help correct billing issues.Ensure the suitability of social media content.Offer expert customer experiences... with a smile.Your QualificationsYour skills, integrity, knowledge, and genuine compassion will provide value and success in every customer interaction. Other qualifications for our customer service representative role include:Type of experience or interests: Consumer service.Years/months of experience: 1 year (preferred).Education/licenses/certifications required: High school diploma or GED.Competence in fast-paced multitasking.Willingness to express empathy, problem-solving, and critical thinking.Must have valid U.S. residence and American citizenship.What You Get From ThisOne of our company's cultural beliefs says: "We stand up for our people." That's why we invest significantly in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we will invest in YOU to help you in your professional journey and personal development. In this role, you will also be provided with:The base salary range for this position is $20.46/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), paid time off and holidays, and paid training days.Lucrative employee referral bonus opportunities.Opportunities with company networks with groups organized on the following topics: professional women, black professionals, LGBTQ+ pride, capabilities (disabilities), and health and wellness.Mentorship programs that support your rewarding career path.Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.Location: USA, Charlotte, NC Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.