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Network Analyst

3 months ago

Fort Worth, United States Spero Technology Full time

The Telecom Operations Center (TOC) is seeking a Network Controller/Engineer who will be responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment.


  • 50% onsite and will be long term. (Subjective to change at any time)
  • The Tier1 team is responsible for supporting the BNSF IP network and telecommunications infrastructure nationwide. Expected to be a long term assignment and will extend.


Responsibilities Include:

  • Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
  • Provide tier I and/or tier II network support and escalate as needed
  • Assist with managing incidents of all severity
  • Assist and/or lead outage bridges as needed
  • Take inbound support calls from internal campus and field customers as needed
  • Create incidents and tasks via ServiceNow; will also work with problem and change requests
  • Record detailed and accurate customer and problem information in incidents