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Operations Associate
4 weeks ago
At Alto, we believe in delivering an elevated customer experience that ensures safety, consistency, and hospitality every step of the way. Learn more about us here.
We are looking for an Operations Associate to join our LA team. In this role you will serve as the front line contact to our drivers and ensure operational excellence everyday. This position will play a key role in the Operations team, reporting directly to the Head of Market Operations. If you consider yourself a self-starter, thrive in an ambiguous environment, enjoy problem solving and working with others, we would love to meet you.
What you'll do:
- Be the front line contact to our driver base. You will become a knowledge expert in helping our W2 drivers solve any issues that come up.
- You will be an important resource to help guide our drivers through the onboarding process.
- Assist the management team to exceed goal expectations by managing day to day operations, monitoring KPIs/Metrics, and ensuring daily targets are met.
- Build project management skills by working on market specific projects.
- Hiire, train, and lead the driver team and operational staff (Leads, Trainers, & Service Agents).
- Work cross functionally with Ops Leadership, Marketing, Sales, and Human Resources.
- Help drive operations initiatives and contribute your knowledge of any local market nuances.
- Collect on-the-ground feedback and raise opportunities to drive continuous innovation.
- Represent the Alto brand and ensure safety, cleanliness, and consistency are maintained every step of the way.
- You will have a pulse on everything going on at the Ops Center. Every day your job may look a little different
What you'll bring to the table
- 1-3 years of experience; experience working in a fast-paced environment preferred.
- Creative problem solving skills.
- Patience, problem identification and solving, de escalation, teamwork, and self governance should come easy to you.
- Strong written, verbal, and interpersonal communication skills.
- Experience in a leadership or coaching role is preferred.
- Demonstrated ability to communicate, present, and influence effectively.
- Builder mentality / product-oriented mindset.
- Passionate about your work.
- Flexible schedule with ability to work on-site at Ops Center is required.
- Bachelor's Degree Required
Highlights
Opportunity for growth and career advancement within the organization.
Competitive salary.
Health, dental, vision insurance and 401k with company match of 100% up to 4%.
Leadership development and coaching from market leaders.
