FROZEN FOOD/LEAD CLERK

1 week ago

Wichita, United States Kroger Full time

Job TitleCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Frozen Foods operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Responsibilities Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Establish performance goals for department and empower associates to meet or exceed targets. Develop adequate scheduling to manage customer volume throughout hours of operation. Train and develop associates on performance of their job and participate in the performance appraisal process. Adhere to all local, state, and federal laws, and company guidelines. Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Display a positive attitude. Develop and implement a department business plan to achieve desired results. Understand the store's layout and be able to locate products. Create and execute sales promotions in partnership with store management. Inform and educate department associates about current, upcoming, and special in-store promotions especially promotions that affect frozen foods. Prepare and submit seasonal critiques for the sales and merchandising supervisor. Stay current with present, future, seasonal, and special ads. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs. Plan, organize, and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Adhere to all food safety regulations and guidelines. Report all safety risks or issues, and illegal activity, including: robbery, theft, or fraud. Must be able to perform the essential functions of this position with or without reasonable accommodation.QualificationsMinimum:Effective communication skillsKnowledge of basic math (counting, addition, and subtraction)Ability to handle stressful situationsMust be at least 18 years of ageDesired:High school education or equivalent preferredManagement experience preferredRetail ExperienceSecond language (speaking, reading and/or writing)

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