Dynamics 365 Customer Service
3 weeks ago
Dynamics 365 Customer Service & Omnichannel ConsultantThe Dynamics 365 Customer Service & Omnichannel Consultant is responsible for delivering functional consulting across the Dynamics 365 Customer Service and Omnichannel workloads. This role works directly with clients to design and optimize case management, contact center operations, routing strategies, and multi-channel engagement using Microsoft's Customer Service and Omnichannel capabilities.Responsibilities include:Leading workshops with business and contact center stakeholders to gather requirements related to Customer Service and Omnichannel processes.Designing and configuring Dynamics 365 Customer Service features including: Case management Queues and routing rules SLAs and entitlements Knowledge management Customer Service workspace.Implementing Omnichannel capabilities such as: Live chat Voice SMS and social channels Unified routing Workstreams, sessions, and agent scripts Supervisor dashboards and real-time insights.Defining and optimizing end-to-end customer interaction flows.Collaborating with technical teams on integrations (IVR/telephony, bots, backend systems), data migration, Power Automate flows, and custom solutions.Advising clients on best practices, governance, and the Microsoft Customer Service & Omnichannel roadmap.Assisting in pre-sales activities by preparing demos and solution overviews when required.Qualifications include:8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel solutions.Strong functional understanding of contact center operations, case management, and multi-channel communication processes.Hands-on experience configuring: Queues, routing rules, SLAs Knowledge base Omnichannel workstreams, channels, and unified routing Agent experiences (Agent Workspace, Customer Service Workspace).Familiarity with Power Platform and Dataverse (Power Automate, Power Apps).Experience facilitating workshops, documenting requirements, and designing functional solutions.Excellent communication and client-facing skills.The base salary range for this position is $106,000 - $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.The deadline to apply for this position is 12/18/2025.
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Dynamics 365 Customer Service
4 days ago
Santa Fe, United States New Mexico Staffing Full timeDynamics 365 Customer Service & Omnichannel Consultant The Dynamics 365 Customer Service & Omnichannel Consultant is responsible for delivering functional consulting across the Dynamics 365 Customer Service and Omnichannel workloads. This role works directly with clients to design and optimize case management, contact center operations, routing strategies,...
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Dynamics 365 Customer Service
23 hours ago
Santa Fe, United States New Mexico Staffing Full timeDynamics 365 Customer Service & Omnichannel Consultant The Dynamics 365 Customer Service & Omnichannel Consultant is responsible for delivering functional consulting across the Dynamics 365 Customer Service and Omnichannel workloads. This role works directly with clients to design and optimize case management, contact center operations, routing strategies,...
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Senior IT Systems Administrator
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Santa Fe, NM, United States State of New Mexico Full time$39.11 - $62.58 Hourly $81,349 - $130,159 Annually This position is a Pay Band C11 Posting Details The NM Department of Information Technology Enterprise Services program provides the State with the information technology fabric that enables agencies to innovate and excel in their specific domains. The goal of the program is to consolidate services...
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Santa Fe, United States New Mexico Staffing Full timeMicrosoft Dynamics Developer GovCIO is currently seeking a Microsoft Dynamics Developer to build and test with a cross-functional team dedicated to delivering impactful features on for the VA. This pivotal role will coordinate the development efforts across different departments to ensure timely and efficient feature rollouts. The ideal candidate will...
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Microsoft Dynamics CRM Developer
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Retail Customer Service Representative
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Retail Customer Service Representative
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Santa Fe, NM, United States PostNet Full timeBenefits: Flexible schedule Opportunity for advancement Paid time off Retail Customer Service Representative - Benefit and Perks Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development A PostNet Retail Customer Service Representative is responsible for assisting customers with all store...
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Retail Customer Service Representative
2 days ago
Santa Fe, NM, United States PostNet Full timeBenefits: Flexible schedule Opportunity for advancement Paid time off Retail Customer Service Representative - Benefit and Perks Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development A PostNet Retail Customer Service Representative is responsible for assisting customers with all store...
