Mobile Associate, Store-in-Store

Mobile Associate, Store-In-StoreAt T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employeesMobile Associates, Store-In-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.Mobile Associate SiS, exceed your performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.Job Responsibilities:Proactively engages with a broad range of customers in a highly-traffic retail environment.Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.Leverage digital self-serve tools during customer interactions and the onboarding process.Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.Recommend wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.Continuously learn and improve your skills to provide the best possible experience for our customers.Partner with nearby store locations to properly/fully on-board customers.Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.Customer obsessed. You are passionate, friendly, and engaging with customers.Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.Commit to providing exceptional service, and to exceeding customer expectations.Proactively reach out to potential customers to further drive sales activity in your location.Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.Perform price overrides for our specialty offers specific to National Retail.Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.Education:High School Diploma/GED (Required)Work Experience:6 months of customer service and/or sales experience, Retail environment preferred.Knowledge, Skills and Abilities:Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with