Client Relations Specialist
3 weeks ago
JOB SUMMARY:
The Client Relations and Retention Lead in Student Insurance at Venbrook is pivotal in driving customer satisfaction and loyalty. This role serves as the primary contact for clients, establishing and nurturing strong relationships through exceptional service and communication. The lead is responsible for managing a service team to enhance client satisfaction, retain a robust client base, and strategically respond to client needs based on insightful data analysis and market trends. This position requires a blend of strategic thinking, leadership abilities, and a strong customer service orientation with a background in insurance. The ideal candidate will also oversee operational tasks and team performance, ensuring alignment with the company’s standards of commitment, communication, and comprehensive coverage. This role is essential for maintaining high service levels and fostering business growth through effective client management and retention strategies.
POSITION REQUIREMENTS:
Communication Skills:
•Demonstrates the ability to effectively communicate with diverse clients and team members. Possesses strong presentation skills, capable of addressing complex issues with clarity.
Problem Solving & Decision Making:
•Develops and implements strategies to enhance client retention and proactive service responses. Ensures effective resolution of client issues, considering both immediate solutions and long-term relationship impacts.
Customer Service:
•Maintains a client-centric approach in all interactions. Committed to high-quality service delivery through active communication and responsiveness. Utilizes service metrics to drive improvements and meet client needs effectively.
Interpersonal Skills:
•Builds and maintains strong relationships with clients and team members. Leads by example in fostering a team environment focused on meeting high service standards.
Strategic Thinking:
•Uses data and market trends to optimize client service strategies and team performance. Collaborates on the introduction of new service offerings to adapt to client needs and market demands.
Functional/Technical Expertise:
•Requires a strong background in customer service and account management, with a preference for candidates with insurance experience. A Life and Health License is preferred, or willingness to obtain it within 90 days of employment.
DUTIES/RESPONSIBILITIES:
•Acts as the primary liaison for all client service needs, ensuring high levels of client satisfaction.
•Manages and leads a service team to enhance customer satisfaction and retain a robust client base.
•Oversees the creation and implementation of service metrics and reports to assess and improve team and service performance.
•Trains and develops team members to uphold high standards of service delivery.
•Manages client interactions and presentations to support business retention and growth.
REQUIRED SKILLS/ABILITIES:
•Proven ability to lead and manage teams.
•Skilled in developing customer retention strategies.
•Excellent verbal and written communication skills.
•Strong analytical and problem-solving abilities.
•Ability to handle operational tasks effectively, maintaining a balance of 75% service-focused and 25% operational duties.
EDUCATION & EXPERIENCE:
•A college degree in Business Management, Insurance, or a related field is preferred.
•Insurance experience is highly preferred, especially in a client-facing role.
•Active California Life & Health License or wiliness to obtain in first 90 days
Salary Range 85k-95K
-
Business Relations Specialist
2 weeks ago
Los Angeles, United States PM2CM Full timeJob DescriptionJob DescriptionPM2CM, Inc. is seeking a skilled Business Relations Specialist to join our team. As a leading professional services company in the management consulting industry, PM2CM is dedicated to providing top-notch Program, Project and Construction Management services to our clients. The Business Relations Specialist will play a pivotal...
-
Client Relations Coordinator
2 weeks ago
Los Angeles, United States LIBERTINE Full timeClient Relations CoordinatorSummary:We are looking to hire a Client Relations Coordinator to help support our Direct-to-Consumer Business that has been rapidly growing. The ideal candidate will have client facing experience and a deep understanding of the luxury market. A ‘can-do’ attitude, being extremely detail oriented, and thriving in a fast-paced...
-
Client Relations Manager
2 weeks ago
Los Angeles, United States Kelly Wearstler Full timeIf you have a passion for interior design and enjoy building relationships, Kelly Wearstler is the place for you. Kelly Wearstler Client Relations Managers are product and service experts who work to tell the story behind each of our unique pieces and aim to provide a world-class client experience throughout the entire sales process from order to...
-
Client Service Specialist
2 weeks ago
Los Angeles, United States Saunders Staffing Agency Full timeJob DescriptionJob DescriptionThe Client Service Specialist provides administrative client services to both internal and external clients.In this capacity, the Client Service Specialist will:Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer-level...
-
Client Service Specialist
3 weeks ago
Los Angeles, United States Saunders Staffing Agency Full timeThe Client Service Specialist provides administrative client services to both internal and external clients.In this capacity, the Client Service Specialist will:Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer-level support are optimized to provide...
-
client support specialist
7 days ago
Los Angeles, United States Capitol Building Services, Inc. Full timeJob DescriptionJob DescriptionThe Client Support Specialist plays a crucial role in providing assistance and support to the organization's clients. They are responsible for ensuring customer satisfaction, resolving issues, and delivering high-quality service, contributing directly to the overall success of the company.Key Responsibilities:Act as the...
-
Client Intake Specialist
2 weeks ago
Los Angeles, United States Lewis Brisbois Bisgaard & Smith LLP Full timeOverview The Los Angeles office is seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to: conducting conflict checks...
-
Client Care Specialist
2 days ago
Los Angeles, United States Gateway Services Inc Full timeJob OverviewThe Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.Duties & ResponsibilitiesEnsure excellent customer service, interacting via telephone, email, and...
-
Client Intake Specialist
2 weeks ago
Los Angeles, United States Lewis Brisbois Bisgaard & Smith Full timeOverview: The California offices of Lewis Brisbois are seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to:...
-
Client Intake Specialist
2 weeks ago
Los Angeles, United States Lewis Brisbois Full timeThe California offices of Lewis Brisbois are seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to: conducting...
-
Client Intake Specialist
2 weeks ago
Los Angeles, California, United States Lewis Brisbois Full timeOverview: The California offices of Lewis Brisbois are seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to:...
-
Los Angeles, United States AltaMed Health Services Full timeWork Boldly. Live Brilliantly.At AltaMed, we don't just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It's the calling of our lives and it compels us...
-
Client Services Specialist II
3 weeks ago
Los Angeles, California, United States teamworkonline Full timeAbout AXSAXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making...
-
Senior Account Executive
1 week ago
Los Angeles, United States REM Public Relations Full timeREM Public Relations is a boutique public relations agency looking to hire an ambitious Senior Account Executive to support its stellar roster of high-profile global clients across hospitality, real estate and golf industries. Clients are located in the world's greatest destinations of Hawaii, Mexico, Ibiza, Mallorca, Scotland, Canada, Southern California...
-
Senior Account Executive
18 hours ago
Los Angeles, United States REM Public Relations Full timeREM Public Relations is a boutique public relations agency looking to hire an ambitious Senior Account Executive to support its stellar roster of high-profile global clients across hospitality, real estate and golf industries. Clients are located in the world's greatest destinations of Hawaii, Mexico, Ibiza, Mallorca, Scotland, Canada, Southern California...
-
Senior Account Executive
1 week ago
Los Angeles, United States REM Public Relations Full timeREM Public Relations is a boutique public relations agency looking to hire an ambitious Senior Account Executive to support its stellar roster of high-profile global clients across hospitality, real estate and golf industries. Clients are located in the world's greatest destinations of Hawaii, Mexico, Ibiza, Mallorca, Scotland, Canada, Southern California...
-
Senior Employee and Labor Relations Specialist
3 weeks ago
Los Angeles, United States Los Angeles Community College District Office Full timeDefinition Plans, organizes, and supervises the day-to-day activities of a small unit engaged in employee and labor relations activities involving disciplinary actions, grievances, appeals, complaints, contract negotiations, and other related areas; personally performs the more complex work of the unit. Typical Duties Plans, assigns,...
-
Community Relations Specialist I
3 weeks ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $60, Min.) - $75, Mid.) - $91, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Client Care Specialist 2
2 weeks ago
Los Angeles, California, United States AIDS Healthcare Foundation Full timeWHO WE ARE: AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation! Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS...
-
Employee Relations Specialist
4 weeks ago
Los Angeles, United States California Full timePosition: Labor and Employee Relations Representative Duration: 03+ months contract with possible extension or Hire Work Setting: Remote Shift Timing: Monday to Friday 9.00am - 5:00 pm Working Hours: 40 hours per week & 8 hours a day Pay: $50 Per hour Job Requirement - Labor and Employee Law - Employee and Labor relation Investigation - Minimum...
