Sales Leader

About PHOENIXP HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.Store NameJersey Shore PremiumRoles & ResponsibilitiesExpress is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.Assist in developing and motivating associates to maximize sales potentialProvide in?moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standardsPartner with Store Management to provide feedback on associate performanceAssist in training associates on store operations, product, policy, and proceduresExecute action plans that optimize results and all aspects of daily store operationsEnsure appropriate associate coverage to create a great customer experienceOversee and authorize the checkout experienceAssist with merchandise flow, such as shipment, replenishment, omni?channel operations, in the storeMonitor and analyze the customer service provided by team membersBuild an effective schedule with the right associate in the right place at the right timePromote and support an environment focused on delivering great in?store customer experiencesEffectively resolve customer service issues to a positive outcomeLead and model our customer experience modelDisplay expert knowledge of product, company policies, promotions, loyalty programsProvide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.Other essential functions may occur as directed by your supervisorRequired Experience & QualificationsEducation: High School or EquivalentYears of Experience: 1Proficient in use of technology (iPad, registers)Meets defined availability criteria, including nights, weekends and non?business hoursMeets physical requirementsCritical Skills & AttributesPrevious retail experience preferredAbility to effectively communicate with customers, peers and supervisorsDemonstrated sales accountabilityDemonstrated collaborative skills and ability to work well with a teamAbility to multitask and handle multiple customers and/or processes at onceBenefits & CompensationMedical, pharmacy, dental and vision coverage401(k) and Roth 401(k) with company matchMerchandise discountPaid Time OffParental leave for new moms and dadsPay Range: $18.50 - $25.35 per hourEqual Opportunity StatementAn equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a position due to a disability, please contact us for assistance.Application NoticePHOENIX does not accept unsolicited resumes or calls from third?party recruiters. The above is the full job description for the Sales Leader role at PHOENIX.#J-18808-Ljbffr