GTM ITSM Director
2 weeks ago
GTM ITSM DirectorAs the Global Head of ITSM GTM Lead, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the ITSM portfolio. Reporting directly to the CIO Autonomous IT Leader, you will act as a key contributor to business growth, customer engagement, and operational excellence. This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration.Key Responsibilities:Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity, maintaining feedback loops to inform GTM decisions.Collaborate with the ITSM BU to develop and refine GTM strategies, including influencing pricing, packaging, and market positioning. Integrate customer and market feedback to continuously improve offerings.Architect and design sales motions that maximize pipeline generation, progression, and new net annual contract value (NNACV). Work closely with sales, product, and marketing teams to ensure cohesive execution.Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM), ensuring clarity and impact across all channels.Drive integration of GTM initiatives across GPC, CEG, PSM, Industry, and GTM Field Practitioners to ensure scalability and performance tracking.Measure, analyze, and refine business KPIs and BU OKRs to track performance and drive continuous improvement. Provide actionable insights to leadership and stakeholders.Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning.Represent the company at industry events, panels, and executive forums.Foster a culture of innovation, collaboration, and continuous improvement.Qualifications:7+ years of experience in GTM strategy, business operations, or customer success, with at least 3 years in a senior role.Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.Deep experience engaging with senior stakeholders and influencing executive decision-making.Strong analytical, communication, and storytelling skills.Experience in SaaS, cloud, or enterprise technology preferred.MBA or equivalent advanced degree is a plus.What We Offer:Senior leader level visibility and impact.A dynamic, collaborative environment with top-tier talent.Competitive compensation and benefits.Opportunities for growth and leadership across the organization.For positions in this location, we offer a base pay of $170,200 - $297,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
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Santa Clara, United States California Staffing Full timeDirector, Gtm TransformationIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...
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Sr. Director, GTM Transformation
7 days ago
Santa Clara, United States California Staffing Full timeSenior Director, Global GTM Transformation & M&A IntegrationIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune...
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Sr. Director, GTM Transformation
2 weeks ago
Santa Clara, United States ServiceNow Full timeJob DescriptionYou will be part of the Global GTM Transformation & M&A team at ServiceNow, which drives GTM strategy, operational rigor, and data-informed decision-making across our global Sales, Customer Success, Marketing, and Partner ecosystem. As ServiceNow continues to scale organically and through acquisitions, we are seeking a Senior Director, Global...
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Santa Clara, United States ServiceNow Full timeJob DescriptionThe Global GTM Transformation & M&A team at ServiceNow helps drive clarity, operational efficiency, and data-informed decision-making across our global Sales, Customer Success, and Partner ecosystem. As we continue to scale, we are seeking a Director, GTM Transformation who can balance strategic thinking, influence, and accountability with...
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Sr. Director, GTM Transformation
1 day ago
Santa Clara, California, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Santa Clara, California, United States ServiceNow Full time $215,900 - $377,900Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Senior Director, Partner GTM Operations
3 weeks ago
Santa Clara, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
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Director - People Business Partner (GTM)
1 week ago
Santa Clara, CA, United States Eightfold LLC Full timeDirector, People Business Partner – GTM About Eightfold Eightfold is building the world’s most advanced Talent Intelligence Platform , powered by agentic AI. We help organizations hire, retain, and grow talent based on skills, potential, and real data—not proxies. This role is a rare opportunity to be a People leader inside an AI-native HR tech company...
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Director - People Business Partner (GTM)
1 week ago
Santa Clara, CA, United States Eightfold LLC Full timeDirector, People Business Partner – GTM About Eightfold Eightfold is building the world’s most advanced Talent Intelligence Platform , powered by agentic AI. We help organizations hire, retain, and grow talent based on skills, potential, and real data—not proxies. This role is a rare opportunity to be a People leader inside an AI-native HR tech company...
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Director - People Business Partner (GTM)
1 week ago
Santa Clara, CA, United States Eightfold LLC Full timeDirector, People Business Partner – GTM About Eightfold Eightfold is building the world’s most advanced Talent Intelligence Platform , powered by agentic AI. We help organizations hire, retain, and grow talent based on skills, potential, and real data—not proxies. This role is a rare opportunity to be a People leader inside an AI-native HR tech company...
