Assistant Manager

2 weeks ago


Scottsdale, United States James River Management Company Full time


Assistant Manager, Underwriting Services (Underwriting Services)




Alpharetta, GA, USA * Chapel Hill, NC, USA * Raleigh, NC, USA * Richmond, VA, USA * Scottsdale, AZ, USA * Virtual
Req #199

Friday, December 13, 2024

Come grow with James River Insurance


James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs.


At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of our recent national recognition as a 2023, 2022, and 2021 Top Workplaces USA awards.


James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in two specialty property and casualty insurance segments: Excess and Surplus Lines and Specialty Admitted Insurance. The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company‘s regulated insurance subsidiaries are rated ‘A-‘ (Excellent) by A.M. Best Company.



Job Summary


The Assistant Manager, Underwriting Services manages a team of Technicians who support multiple divisions with respect to submission clearance, policy and endorsement processing, quality assurance, and facultative reinsurance data entry. In addition, the Assistant Manager will serve as a technical resource for all technicians within the department, assisting department management with the coordination of responsibilities and identify opportunities for process improvement.



Duties and Responsibilities



  • Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
  • Conform with, abide by, and enforce all internal and external regulations and policies
  • Manage direct reports who actively support multiple underwriting departments
  • Perform daily monitoring and reviews referral queues, submission clearance, and various reports and notices, ensuring productivity, accuracy, and timeliness
  • Partner with the rest of Underwriting Services management team, senior leaders, and various departments across the organization to develop, improve, communicate, and enforce workflow procedures
  • Assist the Manager in coordinating and communicating departmental priorities
  • Provide feedback regarding team‘s performance the individual employees and to department leadership
  • Collaborate with the Manager and other Assistant Managers setting individual‘s assignment of duties and responsibilities
  • Assist management in setting coverage and backup responsibilities during team member absences


  • Perform additional support duties for underwriting departments, as needed, including submission entry, loss run requests, policy/endorsement booking and


  • issuance and policy/endorsement quality assurance
  • Conduct performance management duties including setting goals, tracking progress, delivering regular feedback, and completing the annual review process
  • Participate in the interview and selection process
  • Train and mentor new and existing technicians
  • Assist with testing for process or system changes
  • Act as backup to the Manager and other Assistant Managers


Knowledge, Skills and Abilities



  • Intermediate to advanced knowledge of E&S insurance operations
  • Demonstrated experience in the ability to lead, motivate, influence, and mentor staff
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and ability to work in a team environment
  • Ability to prioritize and handle multiple tasks in a fast-paced environment
  • Strong team building skills and the ability to foster strong team dynamics and collaboration
  • Ability to identify and make process and procedure improvement recommendations
  • Analytical and problem-solving skills
  • High level of initiative and motivation
  • Proficiency in MS Office (Word, Excel, Outlook)


Experience and Education



  • High school diploma required
  • Associates degree preferred
  • Minimum of one year of P&C insurance experience required
  • Minimum of three years of professional experience required
  • Minimum of one year of management experience preferred






#LI-JB1






Other details



  • Job Family
    Administration

  • Job Sub Family
    Services

  • Pay Type
    Salary


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