AVP- MPL

AVP, Team Manager Miscellaneous Professional LiabilityJoin our dynamic and forward-thinking Claims team Here, you'll be part of an energetic and innovative group, with the chance to help shape insurance products and collaborate with business leaders throughout the organization. This position is hybrid and requires working in office a minimum of two (2) days per week. Position can be based in the following locations:Atlanta, GABoston, MAChicago, ILManhattan, NYWest Hartford, CTThe AVP, Team Manager Miscellaneous Professional Liability is a first line manager responsible for the delivery of team objectives by developing, managing, and motivating engaged, high-performing claims professionals. The AVP combines excellent technical claims handling, people management, and leadership skills. AVP's provide managerial support, guidance and mentorship to their assigned team. This person also:Manages team of 5-7 Claim Professionals handling Miscellaneous Professional Liability claimsDrives team engagement, development, performance, and growthDrives Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file reviewsParticipates in all Quality Assurance activities including monthly reviews and calibrationsUtilizes data to determine action-planning and coaching opportunitiesReviews coverage analyses and coaches accordinglyDrives litigation management behaviors within assigned team including strategy, cost analysis, and overall exposureIdentifies and provides solutions for key issues and trends to senior leadersAllocates new incoming claims, re-opened claims, and escalations due to severityActs as the escalation point for customers and brokersPart of the Claims Leadership Team. Opportunity to participate in leadership presentationsAssists Director/VP in preparing and presenting reserve recommendations and claims trendsTakes an active role in the Claims/UW/Actuarial feedback loopPlays an active role in performance management, recruitment and on-boardingOpportunity to participate in Claims wide action-planning, collaboration with peersAbility to manage through and pivot with changePerson specification:10+ years of claims handling experience.A JD from an ABA accredited law school may be considered as a supplement to claims handling experienceBachelor's degree required. JD preferred.5+ years of Professional Liability claims experience. Miscellaneous Professional Liability is a must.3+ years of Claims management experience. Leadership and people management skillsWill have participated in baseline Leadership trainingExpert knowledge of claims handling practices to include coverage analysis, litigation management, reserving practices, and negotiationExcellent analytical, critical thinking, verbal and written communication skillsStrong rapport-building and relationship effectiveness skillsAdditional factors considered:Subject matter expertiseDemonstrated efforts to advance product innovation, improve claims processes and/or develop a greater understanding of other aspects of the business by training, interactions with external/internal shareholders or other relevant projectsTechnical leader with ability to respond to challenges that may arise when asked by direct reports or others inside and outside of the organizationWhat Hiscox USA offers:401(k) with competitive company matchingComprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)Company paid group term life, short- term disability and long-term disability coverage24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO daysPaid parental leave4-week paid sabbatical after every 5 years of serviceFinancial Adoption Assistance and Medical Travel Reimbursement ProgramsAnnual reimbursement up to $600 for health club membership or fees associated with any fitness programCompany paid subscription to Headspace to support employees' mental health and wellbeing2024 Gold level recipient of Cigna's Healthy Workforce Designation for having a best-in-class health and wellness programDynamic, creative and values-driven cultureModern and open office spaces, complimentary drinksSpirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA FoundationAbout Hiscox USA:Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.Salary range $165,000 - $170, 000 (Atlanta, Chicago)Salary range $165,000 - $185,000 (Boston, Manhattan, West Hartford)The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.Work with amazing people and be part of a unique culture