Customer Support

7 days ago

Arden Hills, United States Nofence Full time
Nofence is a Norwegian scale up that has built the world's first virtual fencing solution for livestock. The technology consists of a solar-powered collar that communicates with an app over the cellular network. Through the app, farmers can set up a new grazing area in seconds, and the long days of installing and moving fences are officially over This creates better farmer welfare and increased animal welfare. The animals gain access to new areas that were previously impossible to fence in, and the farmer will always have visibility of their location.

Today, we have over 3000 customers in Norway and we are establishing ourselves in the UK, Spain & the US. Our US team is now seeking a Customer Support Advisor to join them at the office near Minneapolis, Minnesota (coming early 2025).

Join us on the journey to revolutionize agriculture and create a better everyday life for farmers and animals

About the role

The position will involve daily follow-up with customers and support cases. You will become an integral part of an inclusive and dedicated team with a strong focus on collaboration. We are looking for a structured and enthusiastic team member who is eager to provide excellent customer service.

To create good customer relations we need to be able to understand the customers needs and guide them through how to best utilize our product. We will offer full training in our product, but previous experience of working with farmers would be a great advantage.

We are looking for a structured candidate with a flexible approach to all aspects of the role. The right candidate is self-motivated, energetic, and hardworking, preferably with a background from agriculture. As a part of our team you will have the opportunity to grow together with the company, as the opportunities for development are endless both for our product and our employees

Title: Customer Support Advisor
Status: Full-time, exempt (not subject to overtime), 40 hours per week
Supervisor: Head of Global Support
Location: Working at least 4 days per week in office preferred (based near Minneapolis, Minnesota)

Main Responsibilities

The main responsibilities for this role will be:
  • Responding to inquiries from our US customers via phone and email, ticketing system, and other tools.
  • Maintaining close customer contact and securing a high level of customer satisfaction.
  • Collaborating across departments and other teams within Nofence.
  • Documenting and updating customer records and cases in our CRM system.
  • Escalating complex or unresolved issues to our Product and Engineering department.
  • Contributing in collecting statistics on the performance of our products.
  • Ensuring knowledge and information sharing between the central and local support teams.

In the current phase of growing our team we will need someone who is adaptable and willing to contribute to non-support related tasks like;

  • Contributing to projects across the organization.
  • Improving the customer journey through proactive support - helping the customer gain competence and finding solutions through our tools and information channels.
  • Contributing to developing the Support team and shaping our structure.

About you

We are looking for someone who has the following:

  • A degree or equivalent in a field relevant to the position. Practical experience and engagement can compensate for a lack of formal qualifications.
  • Proven experience as a support consultant or similar role in a tech company or industry.
  • Ability to troubleshoot hardware and software issues using various tools and methods.
  • Keen interest in our product and ability to gain competence in our technology.
  • Good IT skills and experience with ICT solutions.
  • Strong communication skills both orally and in writing.
  • Fluent written and verbal communication skills in English.
  • A background which makes you able to answer general questions related to agriculture or animal husbandry, as well as questions of a technical nature.
  • A strong technical background, capable of providing in-depth technical support for our product, and a passion for resolving complex technical issues is preferred, but not a requirement.

We are looking for someone who is:
  • Eager to show initiative, works independently and prioritises the most important tasks first.
  • Passionate for customer service in general, and has an eye for discovering challenges and providing solutions.
  • Independent and self-driven.
  • Efficient and enjoys structure.
  • A team player with a heart for the greater good.
  • High attention to detail and a solid commitment to quality.
  • A team player that cooperate well with others, share knowledge, experience and information, and support other team members in the pursuit of team goals.

About Nofence

Managing livestock has always been a challenge. Humanity has tried everything from herding with dogs to walling the animals in with barbed wire, electric, and wooden fences, but these are costly and time-consuming solutions and often in conflict with the local wildlife. It has also left vast areas of potential pasture overgrown and underutilized.

Until now.

Enter virtual fences. What started as a small group of farmers and engineers with a big idea has become Nofence - the world's first virtual fencing solution for livestock. Curious about how it works? Find out more here.

What can we offer?

As a company still in our early stages, our way of working is continuously evolving, and you will have the opportunity to make an impact on how we do things. We are passionate about product development, animal welfare, farmer welfare and sustainable agriculture. As our colleague you will be part of an exciting company with enormous ambitions for international growth. We genuinely believe our grazing technology can be the biggest technological change in agriculture since the tractor

The right candidate will get a competitive benefits package including employer-paid health insurance, 25 days of vacation plus all federal holidays, retirement contributions, and a fun and rewarding environment which will enable you to thrive within a supportive team. We will also offer full product training and an onboarding process where you will get to travel and meet the whole global team and feel part of something special from day one

About the Application

Are you ready to change pasture? After all, the grass is sometimes greener on the other side Also, just like the soil needs a balanced diversity of nutrients to thrive, a company needs a diversity of hearts and minds. We are an equal-opportunity employer

Departments Product Locations Minneapolis, MinnesotaLearn More

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