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Client Sales Ambassador

2 months ago

Jackson, United States Jackson Hole Jewelry Company Full time

Jackson Hole Jewelry Co. is looking for a Client Ambassador to be responsible for guiding clients through their journey of selecting and purchasing exquisite pieces that they will cherish. Additionally, this person will be responsible for creating and following up on leads who engage in our products and convert them into customers. Duties will include reaching out to current and potential clients to increase participation with events and product subscriptions, cold leads, qualifying, and setting appointments with senior sales staff. In order to be successful in this role, you will need to have an understanding of the sales process and dynamics, and also superb interpersonal skills. Some previous experience in a sales role is a must.


At Jackson Hole Jewelry Co., we provide our clients with jewelry made of the finest materials, crafted with the utmost attention to detail and we are growing by the day. Our mission is to make amazing jewelry in the Tetons. We are transparent and intentional in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are service oriented, intentional, personable, transparent, act with integrity, and provide quality products and services.


PERFORMANCE OBJECTIVES

  • Maximize sales opportunities by scheduling appointments with clients, goldsmith, and/or the jewelry designer.
  • Manage and follow-up with client list via the dedicated CRM, as well as using the CRM for customer journey mapping.
  • Meet daily KPI's and monthly/quarterly Sales Targets.
  • Be a contributing member of the Sales Team in revenue, culture, and brand image.
  • Embody the Jackson Hole Jewelry Co.’s value propositions to all clients.
  • Have a strong desire to excel in a sales driven environment.
  • Engage with clients understanding their needs and recommending products as appropriate, in addition to conducting client consultations for custom design options.
  • Attend and service our clients at events as needed.
  • Assist in maintaining store cleanliness and the show floor.


KEY COMPETENCIES

  • Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations.
  • Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
  • Inspire the trust of others; work with integrity and ethically; uphold organizational values.
  • Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions.
  • Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
  • Prioritize and plan work activities; use time efficiently; set goals and objectives; organize or schedule other people and their tasks.
  • Strong interpersonal and communication skills with a passion for customer service.
  • Flexibility to work weekends and holidays.


EDUCATION AND EXPERIENCE

  • GED or high school diploma
  • 5+ years of sales experience; luxury retail experience preferred
  • Knowledge of precious metals, gemstones, and fine craftsmanship preferred
  • Experience with Shopify preferred
  • Strong presentation skills


SALARY AND BENEFITS


  • Competitive salary plus commission.
  • 20 days paid time off.
  • Employee discount for personal jewelry purchases.
  • Retirement plan with employer match after one year.
  • Opportunities for career growth and advancement.


COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Jackson Hole Jewelry Co. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume For best consideration, include the job title and source where you found this position in the subject line of your email to alexandria@jacksonholejewelry.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.