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Information Technology Support Specialist

2 months ago

Destin, United States Village Realty Full time

Job Overview:

We are seeking a skilled Information Technology Coordinator to oversee the IT

infrastructure and operations within our organization. The ideal candidate will be responsible for managing our network systems, ensuring data security, and providing technical support to employees. This role requires a proactive approach to problem-solving, strong communication skills, and a solid understanding of IT best practices.


Key Responsibilities:

• Manage and maintain the organization's IT infrastructure, including networks, servers, systems software, and telecommunications.

• Ensure data security, integrity, and accessibility across all systems.

• Provide technical support and troubleshooting for hardware, software, and network issues.

• Install, configure, and update software and hardware as needed.

• Monitor system performance and implement performance tuning as required.

• Manage user accounts, permissions, email, and anti-virus protection.

• Collaborate with vendors and external support on IT-related projects and issues.

• Develop and maintain IT documentation, including policies, procedures, and system configurations.

• Conduct regular audits of systems and software.

• Stay up to date with advancements and best practices in IT technology.


Required Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).

• Proven experience in IT support or a similar role.

• Solid knowledge of network security practices and anti-virus programs.

• Experience with network diagnostics, network analytics tools, and network administration.

• Familiarity with Active Directory, DNS, DHCP, and Group Policy.

• Strong problem-solving skills and ability to think analytically.

• Excellent communication and interpersonal skills.

• Ability to prioritize and manage multiple tasks simultaneously.

• Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.


Preferred Qualifications:

• Experience with cloud computing services (e.g., AWS, Azure, Google Cloud).

• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).

• Project management skills and experience managing IT projects.

• Knowledge of ITIL framework or other IT service management practices.


Schedule:

Hybrid work schedule in Destin, FL. M-F 9-5pm.