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Fulfillment/Customer Service Rep
7 days ago
Job Title: Customer Service and Order Fulfillment Specialist
Location: Glendale, 100% Onsite
Schedule: 8:00 AM - 4:30 PM, with potential for 1-2 hours of overtime when needed
Duration: 12-month assignment, with potential for conversion based on business needs
Pay Rate: $20/21 per hour
Job Description:
Under direct supervision, you will:
- Assist with Order Fulfillment and Problem Resolution: Support internal and external customers, as well as vendors, in completing orders and resolving issues efficiently.
- Understand and Explain Service Offerings: Demonstrate a thorough understanding of service offerings, procedures, processes, methodologies, and delivery options. Clearly explain these to customers, team members, and vendors, ensuring compliance with jurisdictional requirements.
- Develop Strong Relationships: Build and maintain strong relationships with customers, vendors, and jurisdictional agencies to facilitate smooth operations.
- Conduct Searches and Document Handling: Perform searches, document retrieval, preparation, execution, filings, and recordings at all jurisdictional levels.
- Decision Making: Make informed and timely decisions to meet client expectations and requirements.
- Improve Customer Satisfaction: Recommend ways to enhance customer satisfaction, retention, efficiency, revenue growth, cost savings, and overall financial results.
- Enhance Procedures and Processes: Challenge existing procedures and processes, making recommendations to improve service delivery, team efficiencies, and customer and employee satisfaction.
- Provide Training: Assist customers, team members, and vendors with training on products, jurisdictional requirements, and company databases using a consultative approach.
Requirements:
- Strong communication and interpersonal skills
- Ability to make well-informed decisions quickly
- Proactive in recommending and implementing process improvements
- Willingness to work onsite in Glendale
- Available to start ASAP
- Open to potential overtime as needed
Candidates should be aware of the conversion rate of $20 -21 per hour and be prepared for a 100% onsite role in Glendale. This position offers a 12-month assignment with the potential for conversion based on business needs.
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