Guest Service Representative

1 week ago

Alpine, United States Viejas Casino & Resort Full time

Guest Service Representative (Front Desk)Hotel and SpaAlpine, CAID: 9749-954Full-Time/RegularGeneral SummaryProcesses reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required.Core Scope Of PositionProcesses room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations.Offers guest other room options and/or up sells room when possible.Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes.Handles monies, receipts, guest accounts and other forms of credit.Completes cashier's report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems.Assists with making room reservations.Maintains an inventory of vacancies, reservations, and room assignments.Identifies and explains room features to guests.Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest.Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.Makes other reservations such as restaurant, shows, etc.Maintains and organizes work area, Lobby and Front Desk area.Arranges transportation for guests/visitors.Partners with and assists other team members to promote an environment of teamwork and achieves common goals.Notifies Security of any guest reports of theft.Ensures that a clean, safe, hazard-free work environment is maintained.Adheres to all company and department policies, procedures, and standard operating guidelinesPerforms all other duties.Required SkillsKnowledge of Microsoft Office.Detail-oriented, organized, self-motivated, and values teamwork.Ability to type 35 WPM.Ability to effectively communicate with guests and team members verbally or in written form.Ability to multi-task and work in a fast-paced environment.Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.Required ExperienceHigh school diploma or general education degree (GED).1 to 2 years of related experience and/or training.Guest service experience preferred.Must be age 21 years of age or older.

  • Guest Service Representative

    5 days ago

    Alpine, United States Viejas Casino Full time

    Guest Service Representative (Front Desk) Hotel and Spa Alpine, CA ID: 9749-954 Full-Time/Regular General Summary Processes reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required. Core Scope Of Position Processes room reservations, registrations,...

  • Guest Service Representative

    1 day ago

    Alpine, United States Viejas Casino Full time

    Guest Service Representative (Front Desk) Hotel and Spa Alpine, CA ID: 9749-954 Full-Time/Regular General Summary Processes reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required. Core Scope Of Position Processes room reservations, registrations,...

  • Guest Service Representative

    2 weeks ago

    Alpine, United States Viejas Casino & Resort Full time

    GENERAL SUMMARY Processes reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required. CORE SCOPE OF POSITION Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations. Offers guest other room options and/or up...

  • Guest Service Representative

    2 weeks ago

    Alpine, CA, United States Viejas Casino Full time

    Job DescriptionGENERAL SUMMARY Processes reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required. CORE SCOPE OF POSITION Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations. Offers guest other room...

  • Guest Service Representative

    9 hours ago

    Alpine, CA, United States Viejas Casino Full time

    Job DescriptionGENERAL SUMMARY Processes reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required. CORE SCOPE OF POSITION Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations. Offers guest other room...

  • Guest Service Representative

    2 days ago

    Alpine, CA, United States Viejas Casino Full time

    Job DescriptionGENERAL SUMMARY Processes reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required. CORE SCOPE OF POSITION Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations. Offers guest other room...

  • Guest Service Representative

    2 weeks ago

    Alpine, CA, United States Viejas Casino Full time

    Job DescriptionGENERAL SUMMARY Processes reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required. CORE SCOPE OF POSITION Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations. Offers guest other room...

  • Guest Service Representative Front Desk

    1 week ago

    Alpine, CA, United States Viejas Casino Full time

    *Principal Duties and Responsibilities (Essential functions) Execute financial accounting and budget operations for customers including the development of procedures. Assist in implementing and maintaining MICP requirements and FIAR to protect against waste, fraud, and abuse. Ensure accuracy, propriety, and legality of accounting transactions through...

  • Guest Room Attendant

    4 hours ago

    Alpine, United States Viejas Casino & Resort Full time

    Guest Room AttendantResponsible for the cleanliness and overall appearance of guest rooms, corridors, and linen closets. The duties are making beds, dusting, vacuuming, emptying trash, cleaning bathrooms, windows, and stocking cart with room supplies.Dusts, brushes, polishes, and vacuums furniture. Dusts and cleans room decorations, appliances, wall...

  • Guest Room Attendant

    5 days ago

    Alpine, CA, United States Viejas Casino Full time

    Job DescriptionGENERAL SUMMARY Responsible for the cleanliness and overall appearance of guest rooms, corridors, and linen closets. The duties are making beds, dusting, vacuuming, emptying trash, cleaning bathrooms, windows, and stocking cart with room supplies. CORE SCOPE OF POSITION Dusts, brushes, polishes, and vacuums furniture. Dusts and cleans room...