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Field Supervisor

1 month ago

San Antonio, United States NRG Energy Full time

Welcome to the intersection of energy and home services. At NRG, we‘re driven by our passion to create a smarter, cleaner and more connected future.

At Airtron, an NRG owned company, we‘re more than just a heating and air conditioning installer and service provider. We‘re a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers‘ faces every day.

Job Summary:

The Start up supervisor manages a team of HVAC service technicians responsible for installing, repairing, and maintaining heating, ventilation, and air conditioning systems for residential, commercial, and industrial properties. You will play a crucial role in ensuring the efficient and effective operation of HVAC systems while providing exceptional customer service.

Essential Duties/Responsibilities*:

  • Manage and coordinate the activities of the HVAC service team, including assigning tasks, scheduling work, and ensuring timely completion of projects.
  • Monitor and inspect HVAC installations and repairs to ensure compliance with safety standards, building codes, and regulations.
  • Troubleshoot complex HVAC problems and provide guidance and support to technicians in diagnosing and resolving issues.
  • Conduct regular inspections of HVAC systems to identify potential problems and recommend preventive maintenance measures.
  • Train and mentor HVAC service technicians, providing guidance on proper installation techniques, equipment operation, and repair procedures.
  • Collaborate with clients, contractors, and other stakeholders to understand project requirements and provide technical expertise and recommendations.
  • Stay updated with industry advancements, new technologies, and best practices in HVAC systems to ensure the team‘s skills and knowledge are up to date.
  • Maintain accurate records of work orders, equipment maintenance, and service history.
  • Ensure compliance with company policies, procedures, and safety regulations, promoting a safe working environment for the team.
  • Builds rapport and fosters long-term relationships with builder superintendents.
  • Ensures that employees attend all required training
  • Continually searches for ways to improve results and effectiveness.
  • Provides regular performance updates and recommendations to senior management
  • Provides leadership to designated teams through effective objective setting, delegation, and communication based on direction from senior management.
  • Addresses issues of concern related to performance providing constructive and ongoing feedback and consequences if performance remains below standards.
  • Follows safety policies and procedures
  • Other duties as assigned

* Duties may vary by location.

Minimum Requirements:

  • 3+ years HVAC installation experience
  • High school diploma or GED
  • Proven track record of effectively managing multiple projects simultaneously
  • Exceptional problem-solving and troubleshooting abilities to diagnose complex HVAC issues and provide effective solutions
  • Solid understanding of safety regulations and industry standards related to HVAC systems.
  • Beg/Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
  • Knowledge of HVAC equipment and tools for diagnostics and system analysis.
  • Ability to work well under pressure and handle multiple projects simultaneously.
  • Strong customer service skills to resolve client concerns and provide exceptional service.
  • Must be able to communicate in English effectively, both verbally and in writing
  • Excellent communication skills to effectively communicate with clients, contractors, and team members.
  • Valid driver‘s license required
  • Ability to work overtime with little notice; weekend hours may occasionally be required.

Preferred Qualifications:

  • 3-5 years‘ experience as a field supervisor inresidential new construction or related experience
  • Multi-family HVAC installation experience
  • Completed college coursework

Additional Knowledge, Skills and Abilities:

  • Leadership skills and effective leadership behaviors
  • Customer service mindset with both internal and external customers
  • Ability to work independently and as part of a team
  • Strong work ethic
  • Capable of making good judgments/decisions
  • Strong interpersonal communication and collaboration skills, with all levels of the organization
  • Able to work in a fast-paced, high-pressure environment
  • Strong organizational skills, attention to detail and the ability to multi-task
  • Ability to build positive relationships with customers, both internal and external
  • Proactive mindset
  • Mechanical aptitude
  • Safety mindset and acceptance of a safety culture

Working Conditions:

  • Majority of time spent in a field environment (hot attics, crawl spaces, uneven terrain, construction sites and finished homes).
  • Travel by vehicle to and from work locations
  • Regularly exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odors
  • Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

Physical Requirements:

  • Must be able to drive and opeate a motorized passenger vehile or forklift
  • Must be able to lift/move up to 50 pounds frequently
  • Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching
  • Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements)
  • Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
  • Must be able to adhere to long periods of standing, walking or sitting
  • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others
  • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant‘s experience or skills.

Official description on file with Talent.