Assistant Store Manager

3 weeks ago

Billerica, United States TD Bank Full time
Assistant Store Manager - Billerica, MA

Work Location: Billerica, Massachusetts, United States of America

Hours: 40

Line of Business: Personal & Commercial Banking

Pay Detail: $28.25 - $42.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.

Depth & Scope:

  • Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
  • Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities while maintaining compliance and regulatory guidelines.
  • Leads the team in overseeing the most complex or diverse sales advice activities.
  • Requires knowledge and understanding of financial concepts, a broad range of products, services and tools.
  • Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication.
  • Possesses comprehensive knowledge of the local market, competitive offers, and economic trends.
  • Effectively handles critical and/or high-risk issues.
  • Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service.
  • Delivers end to end advice to Customers by providing information and tools for financial management.
  • Contributes to the achievement of business objectives by identifying advice opportunities and referrals.
  • Actively participates in community events, promoting the TD Brand.
  • Connects with our Customers/Prospects, provides financial advice, and deepens relationships.

Education & Experience:

  • Undergraduate degree or equivalent experience.
  • 2+ years experience working with customers and or sales in any capacity.
  • Supervisory or leadership experience preferred.
  • Demonstrated ability to provide Legendary Customer Service.
  • Strong verbal and written communication skills.
  • Sales and Operational Management skills.
  • Ability to manage competing priorities.
  • Previous consumer and residential lending experience preferred.
  • Proficient in Microsoft Office.
  • Knowledge of banking products and services preferred.
  • Demonstrated organization, interpersonal, communication and decision-making skills.
  • Shows proficiency with expense management.
  • Notary License (Preferred).
  • Must maintain an active registration status with NMLS upon hire.

Customer Accountabilities:

  • Creates an environment where the team interacts with Customers in a warm and engaging manner.
  • Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers.
  • Establishes and supports strong partnership between colleagues that handle Customer day to day transactions.
  • Leads and reinforces Customer service activities.
  • Responsible for maintaining optimal colleague scheduling.
  • Acts as an escalation point for Customer problem resolution.
  • Creates personal experiences by getting to know each Customer‘s needs.

Shareholder Accountabilities:

  • Leads and drives operational compliance of all Store operations.
  • Ensures the Store operates efficiently by adhering to the banks policies and procedures.
  • May perform daily store operation activities.
  • Identifies and mitigates risk and proactively audits for adherence to compliance.

Employee/Team Accountabilities:

  • Leads and supports a high performing team; provides ongoing feedback and performance reviews.
  • Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.
  • Shares knowledge, information, skills, and subject matter expertise among the team.
  • Supports an environment where team freely escalates business challenges.

Physical Requirements:

  • Domestic Travel – Occasional
  • Performing sedentary work – Continuous
  • Sitting – Frequent
  • Standing – Frequent
  • Walking – Frequent
  • Lifting/Carrying (under 25 lbs.) – Occasional

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

Who We Are: TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients.

Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues.

Additional Information: We’re delighted that you’re considering building a career with TD.

Accommodation: If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our Values: At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues.

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