Deal Desk Manager

Deal Desk ManagerThe Deal Desk manages Quote-to-Cash (Q2C) and facilitates the complex deal structures and requests that our clients demand. We drive scale within the Sales and Client Success teams and allow reps to focus on selling while we create efficiencies, increase profitability, and enforce stronger controls.As a Deal Desk Manager, you will enable cross-functional deal execution, optimize revenue growth, mitigate risk and drive a world-class deal desk. You will work closely with reps and leadership across the organization (Sales, Customer Success, Marketing, Legal, Finance) and directly interface with account executives and customers to drive commercial outcomes. We are looking for a contributor with uncanny attention to detail and an eagerness to collaborate broadly.You will operate as an expert in our products, pricing, processes and systems. You will advise, coach, and train Sales and CS reps daily to drive efficiency and rigor in our commercial processes. You will also drive initiatives to improve our commercial processes and outcomes. You will report directly to our Deal Desk and Customer Operations Lead, join a high-powered Revenue Operations & Enablement team, and operate as a strategic advisor to the Sales and CS team.This position is not eligible to be performed in Hawaii.What You'll DoOwn and evolve our Quote-to-Cash and deal approval processes Run the day-to-day operations of our deal desk across ensuring robust client quotes, order forms, contracting and issue resolutionSupport the contract review and negotiation process, including for complex dealsPartner on launching new products, packages and price books in collaboration with Product Marketing, Finance, and EnablementRefine and evolve our deal approval and product quote processes including assessing current processes, identifying underlying issues and driving improvementsServe as the trusted advisor and go-to resource for our GtM teams for our commercial processes Partner with GTM leadership and enablement to limit rep time spent on non-selling activities educating CS and Sales teams on process requirements and changesEnsure Sales and CS teams are operating within our rules of engagement and setting appropriate expectations with clientsBe the expert on our end-to-end quote to cash processes, helping inform the overall organization and identifying potential issues upstreamEngage directly with clients as necessary to accelerate dealsBe the vanguard for accurate and reliable commercials that underpin our client relationships and revenue reporting Lead ongoing and month-end closing audit and quality activitiesEnsure all order form and contract data is accurate across CRM and other systems, including partnering with cross-functional teams to reconcile downstream processesEnsure SLAs on deal requests from Sales are being met or exceeded and avoid being a blocker in the Sales cycleCreate strategic impact by leading projects and exposing insights Lead projects to evolve our commercial infrastructure whether it be unifying our reporting, evaluating new solutions like a CPQ or rebooting our cross-functional deal approval & exceptions processAnalyze and publish deal and pricing intelligence to evolve our commercial strategyWho You AreThe ideal candidate has a strong background in Deal Desk and/or Revenue Operations at an enterprise SaaS company3+ years of relevant professional experience in deal desk, commercial processes, contract or order form managementExperience with Salesforce and spreadsheet analysis a must; experience with Ironclad, CPQ, and Netsuite is a plusHave a bias to action, an ownership mentality, and ability to triage in a fast-moving environmentEspouse a standard of excellence (i.e. your work is known for high rigor, attention to detail, and lasting impact, and you help to improve results in organizations during periods of high growth and change)Pillar of ruthless prioritization and time management with ability to balance triaging day-to-day issues with strategic prioritiesEmpathetic toward reps and are invested in their success and possess an understanding of the pain points experienced by reps at each stage of the sales cycleFirst class problem-solver who can quickly translate ambiguity into insight and actionable recommendationsExcellent collaborator and humble expertBenefitsFundamentals:Medical / Dental / Vision / Disability / Life InsuranceHigh Deductible Health Plan with Health Savings Account (HSA) optionFlexible Spending Account (FSA)Access to coaches and therapists through Modern Health's platformGenerous Time OffCompany-wide Collective Pause DaysFamily Support:Parental Leave PolicyFamily Forming Benefit through CarrotFamily Assistance Benefit through UrbanSitterProfessional Development:Professional Development StipendFinancial Wellness:401kFinancial Planning Benefit through OriginBut wait there's moreAnnual Wellness Stipend to use on items that promote your overall well beingNew Hire Stipend to help cover work-from-home setup costsModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and moreMonthly Cell Phone Reimbursement