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ERP Administrator
2 months ago
Are you someone who is passionate about business systems and technology? Would you enjoy a role where you can be continually learning and working daily in different systems? If this describes you and you would like to work with a driven team and a well-established company where there is a ton of room for career growth, we’d like to talk with you.
The Business Systems Administrator will be responsible for supporting business systems such as our ERP system and our WMS, along with several other systems. This includes addressing team member business system “how to” questions, analyzing and resolving business system errors, and supporting new business system implementations and improvement projects. Serving in this role is an exciting opportunity to work on a variety of business and IT challenges and to significantly improve IT services for a company that is growing rapidly and focused on serving our customers. Must be able to be onsite daily with potential for hybrid work in the future.
Responsibilities:
- Provide customer focused business system support, answering questions about and/or assisting with advanced transactions. Understand business processes and technical functionality to provide optimal support.
- Investigate, troubleshoot, and resolve technical and data issues identified by team members or system errors and communicate with both technical and non-technical team members.
- Ensure data integrity by monitoring integration points and resolving issues. Understand the overall company application architectures.
- Support data exchanges with internal and external customers (EDI, Imports, Exports, APIs, etc.). Resolve operational issues and test new trading partners.
- Assist with modification testing and new site implementations.
- Assist with business system training and educate users across departments on the workflow and process requirements.
- Maintain team member access and onboard new users.
- Report business system support metrics and recommend potential changes for continuous improvement.
- Assist in data management, governance, and data quality of master data across business systems.
- Build and maintain relationships with internal customers with the goal of providing superior customer service to system users
Qualifications:
- Bachelor of Science degree in Computer Science, Information Systems, Business Administration, or related discipline and (or) equivalent relevant experience.
- Ideally, 3-5 years’ experience managing business processes using an ERP or WMS application with a detailed understanding of the application and data OR 3-5 years’ experience supporting an ERP or WMS application, but we will consider less experience as well
- Understanding of common business processes, including customer service, manufacturing, purchasing, shipping, receiving, accounts receivable, and accounts payable.
- Proven analytical skills. Proven ability to solve problems creatively.
- Proven customer service skills.
- Flexible. Able to shift and adjust to changing business priorities and needs.
- Effective communicator. Able to communicate with technical and non-technical team members to collaborate on issue identification and resolution.
