Senior Medical Receptionist

3 weeks ago

Monroe, United States Premium Health Center Full time

Sr. Medical Receptionist – Reproductive Endocrinology & Infertility Job Status: Part Time | Sun-Fri: 6:00am-8:00am (with potential for additional hours)Reports to: Practice Manager / REI Clinical LeadershipThe Sr. Patient Navigator serves as the face of the Reproductive Endocrinology & Infertility (REI) practice and is often the first point of contact for patients. In this role, the Medical Receptionist / Administrative Assistant plays a critical part in ensuring a smooth, coordinated flow of operations between the REI practice and Premium Health’s Brooklyn site, while delivering a compassionate, organized, and professional patient experience.This position requires a high level of attention to detail, discretion, and emotional intelligence, given the sensitive nature of REI care. The Medical Receptionist / Administrative Assistant is skilled at managing multiple responsibilities simultaneously in a fast-paced clinical environment while upholding Premium Health’s standards of CARE: Compassion, Agility, Respect, and Excellence.ResponsibilitiesGreet and check in patients in a warm, professional, and empathetic manner Serve as the primary front-desk representative for the REI practicePerform insurance eligibility checks and basic insurance verificationPrint and prepare patient labels, laboratory orders, and clinical documentation, as well as copy/scan/fax the information into the relevant sourceAssist patients with completion and organization of required paperworkLiaise and coordinate administrative communication between the Aizer site and Premium Health’s Brooklyn siteAnswer incoming phone calls and place outbound calls to patients regarding appointments, instructions, and follow-up Schedule, confirm, and update patient appointmentsCollect copays and patient payments at time of serviceSupport light billing tasks and documentation as assignedScan, file, and maintain accurate patient records in accordance with HIPAA regulation Respond to patient inquiries in a timely and professional mannerSupport clinical and administrative staff to ensure efficient daily operationsQualificationsMinimum education requirement: High-school diploma Minimum 1 year of professional experience in a healthcare, medical office, or customer service–focused rolePrior experience in a medical receptionist, administrative assistant, or front-desk role preferredFamiliarity with insurance verification, copay collection, and basic billing processesStrong organizational skills and attention to detail Excellent verbal and written communication skillsAbility to handle sensitive patient information with discretion and professionalismExperience in women’s health or specialty practices (REI preferred) is a plus

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