Business Analyst

We are looking for a highly motivated and detail-oriented Business Analyst to join our Customer Experience team. This role is crucial in helping define the future of our online quoting platform. You will act as the key link between business stakeholders and the IT team, ensuring we deliver features that meet business demands and strategic objectives. This is an excellent opportunity for an entry-level professional with 1-2 years of relevant experience to grow their career in a dynamic, high-impact product, and collaborative environment.RESPONSIBILITIESCollaborate with stakeholders to understand their needs, document requirements, and ensure that they are accurately captured and communicatedDevelop clear, concise, and comprehensive business requirements (BRDs, user stories, acceptance criteria, etc.) that clearly articulate the 'what' and 'why' for IT teamsAssist in developing and maintaining product documentation including business requirements, process flows, and user storiesFacilitate meetings, present findings, and communicate requirements and scope changes effectively to technical and non-technical audiencesTrack and evaluate key performance indicators (KPIs) across digital workflows and related platforms to identify trends and support process improvementsAssist in the refinement, testing (UAT), deployment and documentation of new features, ensuring the delivered features meet the defined requirementsQUALIFICATIONS1-2 years of professional experience in a business analyst, product support, or similar role.Bachelor's degree in Business Administration, Information Technology, Finance, or a related field.Ability to analyze complex information, understand business needs, and translate them into actionable requirements.Excellent verbal and written communication skills, with a strong ability to produce clear and well-structured documentation.Strong problem-solving skills and is detail orientedProficiency in data analysis tools and techniquesHas a proactive attitude, willingness to learn, ability to act as a team playerFamiliarity with the auto insurance industry or experience working on e-commerce/online sales platforms is a plus.Experience with or understanding of the product development process is a plusSALARY RANGEThe pay range for this position is $60,000 to $87,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS4 weeks accrued paid time off + 9 paid national holidays per yearLow cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)Annual 401(k) Employer ContributionFree onsite gym at our Woodbridge LocationResources to promote Professional Development (LinkedIn Learning and licensure assistance)Robust health and wellness program and fitness reimbursementsVarious Paid Family leave options including Paid Parental LeaveTuition Reimbursement ABOUT THE COMPANYThe Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent. #LI-DNI