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VP of Consumer Lending
4 weeks ago
VP of Consumer Lending (Hybrid)Job Category: LeadershipRequisition Number: VPOFC002255Location: Duluth, GA 30097, USADescriptionEssential Duties/Responsibilities: Grows the consumer loan portfolio and ancillary product sales, continuously seeking innovative solutions to effectively serve more members. Streamlines processes to enhance ease of doing business, leveraging data-driven decision-making to achieve and exceed organizational OKRs. Drives innovation and enhancements to Consumer Lending processes to make it easier for members and team members to do business with us. Leads large scale initiatives and implementations across the organization while working cross departmentally and maintaining strong relationships. Coaches and develops leaders and team members within lending; builds and maintains strong relationships with branch leadership and both internal and external lending partners. Develops and implements strategies to align consumer lending objectives with the organization's overall strategic plan; leads execution of business plans; manages third-party vendor relationships, including oversight of ancillary product sales and market penetration efforts. Demonstrates proactive leadership, innovative thinking, and effective management of organizational change, while maintaining prudent risk management practices. Promotes member loyalty by driving initiatives that reflect the organization's purpose and values. Ensures that operational excellence and continuous improvement are key focuses and are supported throughout the consumer lending network; works to improve the member experience by utilizing qualitative and quantitative data, design thinking, and journey mapping. Collaborates with all key stakeholders in the execution of strategic, transactional, and operational activities; drives strategic planning and budgeting processes for consumer lending, loan servicing and loss prevention. Collaborates with the SVP of Lending, COO, executive leadership team, direct and indirect reports, peers, and cross-functional partners to develop and implement comprehensive sales and service strategies. Ensures alignment across departments and maintains consistency in execution, fostering a unified approach that advances organizational objectives while supporting innovation, growth, and a culture of continuous improvement. Maintains effective communication and high-performing, cross-functional partnerships with senior-level executives, business lines, and internal members through positive influence. Analyzes performance metrics as well as market competition and provide strategic direction to the consumer lending network and GUCU leadership in accomplishing defined objectives. Supports and drives change and sales initiatives that encourage the implementation and acceptance of product or service improvements within the lending network. Improves service delivery expectations; monitors results, member, and team member feedback to attain objectives for service, profitable growth, efficiency and enhanced member and internal experiences. Adheres to all applicable Federal and State laws and regulations governing the Credit Union. Promotes and establishes strong, positive, and productive working relationships within the organization through communication and commitment to the company's vision statement, core values, and business principles.Key Behaviors for Success Excellent verbal and written communicator with strong collaborative and supervisory skills; adept at building relationships and influencing across all organizational levels. Must be able to manage a number of priorities simultaneously; establish and meet deadlines; coordinate activities with other departments and perform job with accuracy and attention to detail. Demonstrated change agent who inspires strategic transformation and adapts quickly to evolving circumstances. Adept at balancing strategic vision with operational execution in fast-paced, dynamic environments. Innovative thinker who consistently delivers member-centric solutions. Ability to create and support engaged team members and grow talent.Statement of UnderstandingThis job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities. The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes.Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, so long as such accommodations do not pose undue hardship to the organization or create significant health or safety risks.Nothing in this job description should be construed as creating an employment contract, either expressed or implied. Employment remains at-will, meaning that either the team member or the organization may end the employment relationship at any time, for any reason not prohibited by law.Equal Employment Opportunity (EEO)Georgia United is committed to providing equal employment opportunities and fostering a workplace where all individuals have the chance to succeed. We consider all qualified applicants for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value the unique perspectives and contributions that each team member brings to our organization, believing that a diverse and inclusive workforce strengthens our credit union.E-VerifyGeorgia United participates in the U.S. Department of Homeland Security's E-Verify program. E-Verify is an online system used to confirm the eligibility of employees to work in the United States. This process involves electronically verifying the information provided by new hires against records maintained by the Department of Homeland Security and the Social Security Administration.QualificationsBehaviorsRequiredLeader:Inspires teammates to follow themEducationRequiredBachelors or better in Business Administration or related field.ExperienceRequired 10+ years in lending/retail banking background with 5 years in a leadership capacity. Significant management experience leading leaders as well as cross functional teams. In-depth understanding and hands-on experience of lending processes including sales process and product design, tracking, portfolio management, centralized processing and funding, loan servicing, training and coaching. Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.Preferred Experience with Symitar, Clutch, and MeridianLink a plus.
