Store Manager

Store Manager - Mall St. MatthewsThe Store Manager is responsible for cultivating and leading a customer-focused, sales driven, profitable and productive store. The Store Manager owns all aspects of the in-store presentation and operational functions of the store. The Store Manager leads the team by exhibiting passion for product, brands, fashion and trends. The Store Manager consistently coaches the Management team and Associate teams to ensure alignment and motivation around the company's strategies and goals.The Store Manager is responsible for providing a rewarding associate experience and consistently delivering an exceptional customer experience.A day in the life, what you'll be doing:Prioritizes and delegates tasks to meet all selling, visual, and operational needsBuilds product confidence by creating accountability and expertise through use of basic and seasonal educational toolsSupports and executes all product, visual and marketing directives, and maintains standards set by the companyMaintains a clean, well-organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experienceAnticipates and determines customer needs and "solves for yes" in order to ensure customer satisfactionFosters an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the storeAccountable to self and others for achieving all company sales, metric and operational goalsUnderstands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expenseCreates shortage action plans to minimize loss and achieve shrinkage goalDrives and executes all digital sales strategies including ship from store and BOPIS within the storeCommunicates store and customer feedback to the District or Market Manager to grow the businessConsistently coaches the Management and Associate teams to ensure alignment and motivation around the company's strategies and goalsAccountable to performance manage underperforming members of his/her team by partnering with their supervisor, and when required, HRReflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trendsDemonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trendsWhat it takes to join:Passion for product, brands, fashion and trendsFour-year college degree or equivalent preferredMust be at least 18 years of ageEffective written, verbal and presentation skillsStrong interpersonal and communications skills with the ability to communicate at all levelsProven ability to drive sales results in a high sales volume environmentExcellent time management skillsAbility to interpret all policies and procedures to resolve customer and associate issuesWillingness to travel periodically to attend meetings/workshops (overnight may be necessary)Proficient in math and possesses strong computer skillsMinimum five years retail experience required, with a proven ability to drive sales resultsMinimum of two years of retail management experience requiredDeveloping the community/leadership qualities:Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.Serve as a Pacsun advocate in the industry and marketplace.Recruit, identify, develop, and retain talent that delivers performance excellence.As a manager, serve as a leader of company culture, norms, and conduct.Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.Pac perks:Generous associate discount of 30-50% off merchandise online and in-storesImmediate 100% vested 401K contributions and employer matchCalm Premium accessEmployee perks throughout the yearPhysical requirements:The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.The associate must frequently sit/stand for long periods of time and climb ladders as needed.While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat.Ability to maneuver around sales floor, stockroom and office areas.Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.Ability to work in open environment with fluctuating temperatures and standard lighting.Hotel, Airplane, and Car Travel may be required.Position type/expected hours of work:This is a full-time position. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.Other considerations:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.Equal Opportunity Employer