DFC Support Technician

2 weeks ago


Irving, United States BIOWORLD MERCHANDISING Full time

We are currently seeking DFC Support Technician to join our team of outstanding employees


POSITION OVERVIEW

Responsible for providing professional level hardware and software technical assistance in a fast-paced environment. Responds to support requests, runs diagnostic programs, isolates problems, and determines and implements solutions in a timely manner at our DFC (Dallas Fulfillment Center). This is an On-site position.


QUALIFICATIONS

  • To include one certification of CompTIA A+, or CompTIA N+, or MCP
  • Strong knowledge of PC OS and hardware.
  • Willingness to learn and follow directions from Help Desk Manager and team.
  • Analyze, evaluate, and prepare recommendations for system improvements, optimizations, and development.
  • Excellent verbal and written communication skills.
  • Ability to conduct research into issues as required.
  • Ability to explain issues to technical and non-technical individuals to help them understand.
  • Strong knowledge of Microsoft Office products.
  • Strong attention to detail, along with organizational and time management skills are necessary.
  • After-hours support/availability as required to support our global offices.


ESSENTIAL DUTIES INCLUDING BUT NOT LIMITED TO

  • Will be the primary support agent for all Tier 1 warehouse systems and hardware. On-site support for local operations team
  • Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk.
  • Monitor, manage, and document all actions and solutions into ticketing system.
  • Respond to requests via email, in person, or over the phone using remote assistance tools.
  • Follow up on outstanding requests and ensure timely resolution.
  • Install, modify, and repair computer, printer hardware, software, RF Scanners.
  • Maintain inventory of company computer equipment and peripherals and supplies.
  • Additional duties as deemed necessary


EDUCATION

  • Associates degree and/or 2+ years of related work experience.


BUSINESS HOURS

  • Onsite hours: Monday – Friday 7:00am-3:30pm CST required.
  • Weekend hours will occur and will be scheduled as needed
  • Hours may be modified during Peak Season (Nov thru Dec)



  • Irving, United States Bioworld Merchandising Full time

    We are currently seeking DFC Support Technician to join our team of outstanding employees! POSITION OVERVIEW Responsible for providing professional level hardware and software technical assistance in a fast-paced environment. Responds to support requests, runs diagnostic programs, isolates problems, and determines and implements solutions in a timely manner...


  • Irving, United States BIOWORLD MERCHANDISING Full time

    We are currently seeking DFC Support Technician to join our team of outstanding employees!POSITION OVERVIEWResponsible for providing professional level hardware and software technical assistance in a fast-paced environment. Responds to support requests, runs diagnostic programs, isolates problems, and determines and implements solutions in a timely manner at...


  • Irving, United States BIOWORLD MERCHANDISING Full time

    We are currently seeking DFC Support Technician to join our team of outstanding employees!POSITION OVERVIEWResponsible for providing professional level hardware and software technical assistance in a fast-paced environment. Responds to support requests, runs diagnostic programs, isolates problems, and determines and implements solutions in a timely manner at...


  • Irving, Texas, United States Blaze Media Full time

    Company Overview:Mercury Radio Arts, Inc., is a visionary multimedia production company with a mission to inspire, inform, and entertain, we produce compelling content across various platforms, including radio, television, digital media, and live events. Mercury Radio Arts, Inc., is unapologetically grounded by a strong moral compass and anchored to a set...


  • Irving, Texas, United States Blaze Media Full time

    Company Overview:Mercury Radio Arts, Inc., is a visionary multimedia production company with a mission to inspire, inform, and entertain, we produce compelling content across various platforms, including radio, television, digital media, and live events. Mercury Radio Arts, Inc., is unapologetically grounded by a strong moral compass and anchored to a set...

  • IT Support Technician

    3 weeks ago


    Irving, United States CEC Full time

    Job Details Description CEC is one of the top specialty subcontractors in the country and as a quickly growing company, we are always looking for passionate, talented, and creative people to join our team’s roster. If you are looking for a challenge that will lead you to the next level of your career, you have found the right place. ...

  • IT Support Specialist

    1 month ago


    Irving, United States The Stewart Organization Full time

    Job DescriptionJob DescriptionThe Stewart Organization, Inc.In 1981, Walter Stewart founded The Stewart Organization Inc. as a copier sales and service dealer. We had a handful of clients and a small office. Forty years later, we’ve grown into one of the largest office equipment dealers in North America. Our business spans more than 48 states, and we’ve...

  • IT Support Specialist

    4 weeks ago


    Irving, United States The Stewart Organization Full time

    Job DescriptionJob DescriptionThe Stewart Organization, Inc.In 1981, Walter Stewart founded The Stewart Organization Inc. as a copier sales and service dealer. We had a handful of clients and a small office. Forty years later, we’ve grown into one of the largest office equipment dealers in North America. Our business spans more than 48 states, and we’ve...

  • IT support

    5 days ago


    Irving, United States Collabera Full time

    Description Home Search Jobs Job Description IT support Contract: Irving, Texas, US Salary: $35.00 Per Hour Job Code: 350762 End Date: 2024-07-17 Days Left: 22 days, 3 hours left Apply Day To Day Responsbilities: Work to resolve help desk and IT related issues Resolve help desk tickets including troubleshooting hardware and software issues. Perform...


  • Irving, United States Diverse Lynx Full time

    Summary: What are the top 3 skills required for this role? 1. Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security 2. Remote access solution implementation and support such as IPSEC VPN and Understanding of DNS/DHCP 3. Experience with Command Line Interfaces to manage computer equipment Job...


  • Irving, United States Diverse Lynx Full time

    Summary: What are the top 3 skills required for this role? 1. Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security 2. Remote access solution implementation and support such as IPSEC VPN and Understanding of DNS/DHCP 3. Experience with Command Line Interfaces to manage computer equipment Job...


  • Irving, United States Apex Systems Full time

    Apex Systems, one of the country's largest Information Technology staffing firms, is hiring multiple Data Center Technicians in Irving, Texas.***We can only work with W2 candidates***Datacenter Technician6 month contract with the possibility of being extended every 6 monthsTop Requirements:Data Center Tech or Field Tech experienceStructured cabling and...


  • Irving, United States Apex Systems Full time

    Apex Systems, one of the country's largest Information Technology staffing firms, is hiring multiple Data Center Technicians in Irving, Texas.***We can only work with W2 candidates***Datacenter Technician6 month contract with the possibility of being extended every 6 monthsTop Requirements:Data Center Tech or Field Tech experienceStructured cabling and...


  • Irving, United States Texas Labor, Corp Full time

    Job DescriptionJob DescriptionJob description Audio Visual Technician Job Description We are looking for a knowledgeable, detail-oriented audio visual technician to join our team. The responsibilities of the audio visual technician include transporting equipment, setting up cameras, lighting, and video equipment, editing and copying videotapes, and ordering...

  • Behavior Technician

    4 days ago


    Irving, United States Behavioral Innovations Full time

    Overview We are on the lookout for both Entry-Level Behavior Technicians and experienced Registered Behavioral Technicians (RBT) to be a vital part of our mission at Behavioral Innovations. Come be a part of our story, where every day is an opportunity to amplify the spirit of ABA, making a difference in the lives of children diagnosed with autism and other...

  • Pharmacy Technician

    1 week ago


    Irving, United States CornerStone Staffing Full time

    Job DescriptionJob DescriptionCornerStone Professional Placement is actively seeking Pharmacy Technicians to join our team in Irving, TX! As a Pharmacy Technician, you'll be involved in moderately complex assignments, utilizing your problem-solving skills and providing routine recommendations. Operating in a professional office environment, your role...


  • Irving, United States Amber Electrical Contractors Full time

    Job DescriptionJob DescriptionExciting Opportunity Available!Are you in search of a fresh start with a thriving organization? Take the next step in your career by joining the Amber Team! We are currently looking to fill the position of Service Support Assistant in the Irving, TX area. If you are dependable, detail-oriented, and enjoy assisting customers,...

  • Relay Technician

    1 month ago


    Irving, United States Shermco Full time

    About Shermco Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local...

  • Relay Technician

    3 weeks ago


    Irving, United States Shermco Full time

    About Shermco Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local...

  • Pharmacy Technician

    1 month ago


    Irving, United States Actalent Full time

    Job Title: Pharmacy Technician Job Summary: We are seeking a skilled and certified Pharmacy Technician to join our team! As a Pharmacy Technician, you will assist our pharmacists with prescription processing, inventory management, and patient care. This is an intake role. If you have excellent communication skills, a strong attention to detail, and a...