Help Desk Support Specialist

3 weeks ago


Chicago, United States Agility Partners Full time

"A Little About This Gig"

Agility Partners is currently seeking qualified candidates to fill a Help Desk Support position with a Fortune 500 client in the food services industry. You will serve as a key part of a fast-paced, high-performing team that provides exemplary 24/7 customer service.


In this role you will:

  • Serve as a vital part of the Help Desk team, addressing user issues and providing timely support.
  • Respond to user inquiries and issues, offering assistance with installations, application-related queries, and technical problem-solving.
  • Contribute to the Windows upgrade project, involving the transition from Windows 10 to Windows 11 on 2000-4000 computers.
  • Offer support through phone channels, engaging in effective communication to assist users with technical challenges.
  • Emphasize customer service, ensuring a positive and helpful experience for users seeking assistance.


The Ideal Candidate

  • Previous operating system upgrade experience
  • Windows 10 & Windows 11 user support
  • Remote Support (Log Me In, Remote Desktop)
  • Previous help desk experience
  • Excellent customer service and phone skills
  • Provide PC, Mac, and mobile device support and resolve problems to the end user’s satisfaction.
  • Install and support enterprise desktop applications, including Microsoft Office/Office 365


Reasons to Love It

  • 100% remote position
  • Ability to be part of a dynamic team that is dedicated to delivering outstanding support solutions
  • Robust healthcare plans include medical, prescription, vision, 24/7 telemedicine coverage, and dental.
  • Various paid and unpaid leaves of absence, including company-paid short-term disability.
  • Long-term disability and life insurance also protect you and your family's financial security.
  • Major growth Potential



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