Emergency Dispatcher Trainee

Emergency Dispatcher TraineeUnder close supervision, answers emergency and non-emergency calls for service, take information from callers, enter information into database, and provide assistance and information to Pinal County Sheriff's Office (PCSO) Deputies and other emergency services agencies. This is an entry level, trainee position. Upon successful completion of the training period, individuals in this classification are eligible for a non-competitive promotion to the Emergency Dispatcher position.This role is compensated under a step pay structure with scheduled increases based on tenure and performance. Emergency Dispatcher Trainees will be placed at the first step (Step 0) of the plan.Notice to applicants: The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries will require an internal equity review and those that are above the first quartile will require additional approval. Employment is contingent upon successful completion of a criminal background check and verification of work history, academic credentials, licenses, and certifications as applicable. You must pass an online CritiCall test with a score of 70% or better. If you have taken the exam and obtained a score of less than 70% you can re-take the exam 60 days from the date of the last examination. Applicants that are hired will be required to attend a 10 week Basic Communications Training Academy in Tucson. Daily commute will be at the expense of PCSO. The following may be disqualifiers: Drug Use, Theft or Misappropriation of Property, Acts Constituting a Felony or any Conviction for Domestic Violence Involving Physical Violence, Fraud or Misrepresentation, Driving Record, Previous Positions Held, Military Service.Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.Typical classification essential duties include: answering incoming emergency calls, interviewing and pacifying callers, gathering details, prioritizing calls for service and determining appropriate personnel to respond, dispatching emergency responders, and relaying pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner. Performing duties according to Sheriff's Office policies and Standard Operating Procedures (SOP) for emergency services dispatch, providing information, instructions, and assistance to the public within scope of authority, entering call information into computer aided dispatch (CAD) incident logs and in state and national databases at Deputies' request and searching law enforcement and civilian data bases to provide Deputies with information, tracking a variety of law enforcement and public safety agencies, resources, personnel, incidents, and trends, providing detailed call information to Deputies as needed, maintaining status and awareness of all public safety unit locations, monitoring message traffic and relays information to Deputies, assuring that Deputies' safety is the top priority, notifying key personnel on critical incidents, contacting other law enforcement and public safety agencies for additional information and resources as needed, relaying information regarding incidents, entering data for records and reports, processing forms and record files, querying system databases as requested, collecting statistical data and compiling data for reports, updating and assuring the accuracy of database, receiving and sending information to and from other agencies and jurisdictions, assisting other Sheriff's personnel, County departments, outside organizations, businesses, and Federal, state, and local emergency services organizations, maintaining the integrity, professionalism, values, and goals of the Sheriff's Office by assuring that all rules and regulations are followed and that accountability and public trust are preserved, responsible for ACJIS entries and removals and checking co-workers' entries, running subjects, vehicles, guns, etc. through the state and FBI' databases (ACJIS) to check for warrants, stolen status, validity of driver's licenses and vehicle registrations, answering all phone lines including 911 calls, maintaining order and control over a radio channel, dispatching calls via radio to deputies and monitoring deputies while on patrol, maintaining absolute confidentiality of work-related issues, customer records, and restricted County information, performing other related duties as required.Minimum requirements to perform work include: high school diploma or GED equivalent, two (2) years of customer service and computer experience, type 35 wpm, must pass a thorough background investigation and background re-investigation every 5 years, Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS) is required within six (6) months of hire. Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements. Preferred qualifications include: valid Arizona State Driver's License. Additional technical training and certifications may be required at the direction of the Sheriff.