Strategic Account Manager

Strategic Account ManagerAstound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.A Day in the Life of the Strategic Account Manager:Proactively call assigned customers to coordinate periodic business reviews as defined by the customer.Review existing contracted services and ensure the customer has copies of contracts, circuit ID's, and key personnel contact info including NOC, billing, and care.Actively manage upcoming contract expirations and track/report renewal success rate.Maintain regular contact with customers and share new corporate initiatives Astound may be engaged with or new business opportunities/products customers may be interested in.Serve as primary contact and key point of escalation for post-sale issues that arise and own communication link to customer through final resolution.Serve as key stakeholder and in collaboration with sales rep to help as needed for installation updates and general customer follow up.Engage internal stakeholders and coordinate customer interfacing meetings when needed to match customer requirements and Astound capabilities on product, network, billing and/or care.Provide periodic updates to leadership detailing best practice on customer experience initiatives needed to guarantee positive outcome for customer and Astound.Quarterly and/or periodic travel within footprint for customer meetingsOther duties as assignedWhat You Bring to the Table:Minimum of 10 years of telecommunications experience2-4 years of E-Rate experienceWorking knowledge in reviewing complex legal documents; including master service agreements, service level agreements, and non-disclosure agreementsUnderstanding how state and local municipal government processes formsCompliance with state regulationsDemonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales conceptsAbility to sell to C level executives within an organizationExperience in systems selling, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategiesProfessional business acumen in funnel management and forecasting in a CRM environmentProduct knowledge of both switched and dedicated services, as well as associated end-user and carrier applicationsOperational understanding of telecommunications ordering, provisioning, and billing processesWorking knowledge of general marketing principle tools and processesSkills necessary for decision making and maintaining customer retentionStrong interpersonal