Sales Associate

Ace Retail HoldingsAce Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.Westlake Ace HardwareAce Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:Core ValuesService, Passion, Respect, Integrity, Teamwork and ExcellenceGeneral SummaryThe Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.Essential Duties & ResponsibilitiesCustomer Service:Provide a positive representation of Westlake Ace HardwareProactively assist customers in solving problemsGreet customers entering and throughout the storePossess a friendly outgoing demeanor; work well with customers as well as associatesEnsure all pages and calls are answered promptly, courteously and effectivelyForward any customer complaint that cannot be handled to a member of managementPossess strong product knowledge and knowledge of store layout and location of productsAssist customers throughout the store with personal, customized service based on the premise of amazing every customer, every timeStore Operations:Assist in creating a positive, professional and safe work environmentAssist with receiving, checking in and stocking of merchandise throughout the storeAssist with maintaining back stock levelsAssist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areaAssist with providing a clean and orderly sales floor, including end caps and ad merchandiseAssist with merchandise resets through the storeProvide assistance to Department Specialists, i.e. price changes, special ordersEnsure signage is current throughout the storeOperate forklift with proper trainingCommunicate any Store Support Center issue to General Manager for follow upCommunicate any merchandising, cost control or sales idea to General ManagerParticipate in store meetingsBe professional in appearance and actionsPerform all other duties as assignedOther Essential RequirementsAbility to exhibit and incorporate our Core Values into daily decisions and interactions with others:SERVICE Amaze our customers, our associates and our communities by delivering on our helpful promise.PASSION Showing our love for the work we do, our customers, and our associates.RESPECT A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.INTEGRITY An authentic commitment to moral and ethical behavior.TEAMWORK Together we can achieve extraordinary things.EXCELLENCE A disciplined approach to achieve outstanding results through continuous improvement.Minimum Skills, Requirements and QualificationsHigh School or GED equivalent.Formal retail experience preferred.Standing, walking, lifting (up to 25lbs) and climbing.Compensation Details$14.50-$16.00/ hourEqual Opportunity EmployerWestlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.