Customer Service Representative

2 weeks ago


Fayetteville, United States Arisa Health Full time
Arisa Health is seeking candidates to fill a Customer Service Representative position in our Fayetteville & Springdale school-based departments.

Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.

This position is classified as full-time, non-exempt (hourly).

Work Hours: Monday - Friday; 8:00 am - 5:00 pm.

What our Customer Service Representative will do:

  • Schedule appointments on behalf of therapists and proactively work to fill open spots on therapists' calendars when cancellations arise
  • Check clients in and out in a timely manner
  • Complete pre-appointment checks for clients.
  • Prepare and maintain client records, maintain accuracy of fee agreements, update eligibility, assessing that needed pre-certifications and authorizations are in place.
  • Provide timely notification of appropriate staff as needed for entry of authorizations
  • Provide an interactive, welcoming response to all Arisa Health inquiries for service by engaging clients in a supportive, non-judgmental way.
  • Work and reconcile reports within the Electronic Health Record
  • Work with staff on problems related to weekly reports and/or billing issues.
  • Answer phones, taking accurate messages and routing calls as appropriate.
  • Collect payments in accordance with Arisa Health payment policy and entering of payments into the Electronic Health Record
  • Reconcile reports within the Electronic Health Record and work with staff on problems related to weekly reports and billing issues.

What we look for in a Customer Service Representative:

  • High school diploma or equivalent required
  • Ability to multitask
  • Good organizational skills
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Ability to work independently, establish priorities and organize workload
  • Problem- solving mindset
  • Good communication skills required
  • Excellent telephone skills required
  • Willingness and ability to alter duties to support the needs of the business

Preferred experience:

  • One year of experience in customer service is preferred

What we offer our team members:

  • A company dedicated to transforming communities one life at a time.
  • A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
  • Ongoing training throughout your employment
  • Paid Time Off and Holidays throughout the year to recharge.
  • Company sponsored Whole Health programs designed to recharge our teams.

Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform communities' one life at a time.

  • Fayetteville, Georgia, United States Conn's Full time

    OverviewThe primary role of a Customer Service Representative is to provide exceptional customer service and process transactions accurately.This position requires handling cash and credit transactions, explaining financing options, and ensuring a seamless checkout experience for customers. The representative must be comfortable interacting with customers,...


  • Fayetteville, United States Mr Appliance Full time

    Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances. We are looking...


  • Fayetteville, United States Mr. Appliance Full time

    Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community?If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances. We are looking...


  • Fayetteville, Georgia, United States Bargain Hunt Full time

    Become Part of Our Team!We're looking for a skilled and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for delivering exceptional customer experiences, processing transactions accurately and efficiently, and maintaining a clean and organized store environment.About the Role:As a...


  • Fayetteville, Tennessee, United States Marvin's Building Materials Full time

    Are you a customer-focused and detail-oriented individual looking for a new challenge? Marvin's Building Materials is seeking a Customer Service Representative to join our team! This hourly position comes with an estimated salary of $48,000 - $65,000 per year.About the RoleAs a Customer Service Representative, you will be responsible for providing...


  • Fayetteville, North Carolina, United States Which Wich Superior Sandwiches Full time

    Join our team as a Customer Service Representative at Which Wich Superior Sandwiches! In this role, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction for our guests.As a Customer Service Representative, you will:Take orders and respond to customer inquiriesProvide recommendations and upsell...


  • Fayetteville, United States StaffMyAgency LLC Full time

    Larry Bittle - State Farm Agency, located in Fayetteville, AR is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set!If you have a talent for customer care and understand the needs and motivations of...


  • Fayetteville, United States StaffMyAgency LLC Full time

    Larry Bittle - State Farm Agency, located in Fayetteville, AR is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set!If you have a talent for customer care and understand the needs and motivations of...


  • Fayetteville, United States Staff My Agency Full time

    Larry Bittle - State Farm Agency, located in Fayetteville, AR is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set! If you have a talent for customer care and understand the needs and motivations of...


  • Fayetteville, Georgia, United States Michael's Inc Full time

    **Job Title:** Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a keen eye for detail and a knack for problem-solving?We are seeking a highly skilled Customer Service Representative to join our team at Michaels. As a key member of our store team, you will be responsible for providing outstanding...


  • Fayetteville, Arkansas, United States Goodwill Industries of Arkansas Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Fayetteville location. In this role, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.


  • Fayetteville, United States Circle K Full time

    Circle K - 901 McArthur Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...


  • Fayetteville, Arkansas, United States GPM Investments Full time

    GPM Investments is seeking a Customer Service Representative to join their team. As a key member of the sales team, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for all customers.This role involves greeting customers in a friendly manner, ringing customer sales using an electronic cash register,...


  • Fayetteville, North Carolina, United States Burlington Full time

    Become a part of our fast-paced retail team as a Customer Service Representative. You will be the face of our company, providing excellent customer service and ensuring customer satisfaction.In this role, you will accurately and efficiently ring on register, process layaways, returns, and exchanges, and perform other tasks as assigned by your manager.We...


  • Fayetteville, North Carolina, United States Kangaroo Express Full time

    As a Customer Service Representative at Kangaroo Express, you'll play a key role in providing excellent service to our customers. We're looking for someone who is friendly, approachable, and able to work well under pressure.Job SummaryWe're seeking a highly motivated and organized individual to join our team as a Retail Sales Associate. In this role, you...


  • Fayetteville, North Carolina, United States Walgreens Full time

    At Walgreens, we are seeking a talented Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences while promoting our products and services.We estimate the salary for this role to be around $35,000 - $45,000 per year, depending on location and experience.In...


  • Fayetteville, North Carolina, United States Harris Teeter Full time

    Hiring OverviewSalary Range: $20,000 - $35,000 per yearWe are seeking a Customer Service Representative to join our team at Harris Teeter. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience.Main Responsibilities:Taking care of customers by satisfying their...


  • Fayetteville, United States U-Haul Full time

    Location: 2346 Gillespie St, Fayetteville, North Carolina 28306 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Fayetteville, Georgia, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a skilled and friendly individual to join our team at Domino's as a Customer Service Representative.This role involves providing exceptional customer service, taking orders accurately, and maintaining a clean and organized front of house environment.The ideal candidate will possess excellent communication skills, be able to work in...


  • Fayetteville, Georgia, United States Conn's Full time

    About the Role:">We are seeking a skilled Customer Service Representative to join our team at Conn's. As a key member of our sales floor, you will be responsible for providing exceptional customer service, processing transactions accurately, and ensuring a seamless shopping experience for all customers.Key Responsibilities:Deliver superior customer service...