ACE Club Supervisor
4 weeks ago
Job Location
Agua Caliente Cathedral City - Cathedral City, CA
Position Type
Full Time
Job Category
Customer Service
Description
Job Description Summary
Responsible for scheduling and supervision of ACE Representatives. Will work closely with ACE Manager in ongoing operation and administration of the players club. Develop guest loyalty, relationships and direct marketing programs. Provide services to respond to guest requirements.
Essential Duties and Responsibilities (other duties may be assigned)
- Initiate ACE Club membership through accurate and timely data entry.
- Record and report database information to management, may assist in updating database files.
- Must posses and maintain thorough knowledge of all Agua Caliente Casino Resort Spa table games, slot mix, special events, promotions, advertising campaigns and community events.
- Must display superior people skills and project mature presence and confidence.
- Must demonstrate ability to provide and implement solutions to guest concerns and/or problems within guidelines as established by management.
- Provide the highest level of ongoing customer service.
- Oversees and/or participates in formal and informal surveys and queries.
- Must be able to conduct tours of the gaming floor and other related facilities and possess knowledge of all Tribal properties and entities.
- Will assist in making reservations for guests for rooms, meals, massages, etc. as deemed appropriate and may assist in arranging transportation.
- Oversee and/or participate in meeting busses, distributing gifts and giveaways, running internal and external promotions.
- Act as liaison between guest and management as relates to needs of guest and employee complaints and concerns.
- Maintains authority to authorize comps for guests as designated by management.
- Will assist the Customer Service Manager with enforcing all standard operating procedures in the organization and recommend changes for improvement.
- Coordinates, directs and evaluates all ACE Representatives in the areas of policies, procedures and job performance.
- Monitors staff performance, ensuring adherence to Agua Caliente Casino Resort Spa policies and procedures.
- Oversees and directs the redemption of promotional items and their distribution.
- Assists in maintaining redemption items inventory and recommends the purchase of incentives/merchandise.
- Assists in needed training for the ACE Representatives and other personnel.
- Supervises staff relationships with customers.
- Carries out supervisory responsibilities in accordance with the organization policies and applicable laws. Responsibilities include assisting with interviewing, hiring and training employees; planning, assisting and directing work; appraising performance; rewarding and disciplining employees with prior approval from the Customer Service Manager and/or Director of Marketing; addressing complaints and resolving problems.
- Performs tasks associated with event ticket sales when assigned to theACE Club booth.
- Performs cash and credit card transactions associated with event ticket sales when assigned to the Box Office.
- Responsible for processing transactions accurately and maintaining cash drawer variances to a minimum when assigned to the ACE Club booth.
- Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.
Supervisory Responsibilities
Players Club Representatives
Access to Sensitive Areas and Information
- Specific portions of guest database
- Personnel files for Players Club Representatives
- Marketing storage areas
- ACE Club booth
Signatory Ability
- Forms related to ACE Club
- Bank authorization slip
- Complimentary vouchers per complimentary matrix
Qualifications
Education and/or Experience
High school diploma or GED. 1 year customer service experience and/or training or equivalent combination of education and experience. Must have good supervisory skills. Ability to work with all departments and have excellent customer service skills. Must be able to communicate in English.
Working Conditions/Physical Demands
To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment.
Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.Learn More
-
Shift Security Supervisor
2 weeks ago
Plant City, Florida, United States Ace Hardware Corporation Full timeAce Hardware Corporation is seeking a Shift Security Supervisor to join its team. This full-time position comes with an estimated salary of $53,000-$66,000 per year, based on education and experience.Key Responsibilities:Supervise and monitor employees during shift changesRespond to security alarms and incidentsConduct safety audits and inspectionsBenefits...
-
Retail Supervisor
2 months ago
Lake Havasu City, United States Ace Hardware Full timeCROWN ACE HARDWARE NOW HIRING SUPERVISORSStarting $20/hrCOME BE PART OF THE TEAM! APPLY NOW!Crown Ace Hardware is that kind of place! We are focused on providing world class service to our customers and our employees. We thrive in a fun and challenging environment. Together with Ace we are proud to have won the JD Powers Award for Customer Service 16 years....
-
Commercial Electrical Supervisor
2 weeks ago
Plain City, Ohio, United States Ace Electric Full timeAbout the JobAce Electric, Inc. seeks an experienced Foreman to join our team in Columbus, OH. This full-time position offers a competitive salary range of $65,000 - $85,000 annually, depending on experience.In this role, you will oversee a team of field personnel, responsible for electrical installations, additions, and repairs. You will ensure adherence to...
-
Customer Service Representative
1 day ago
Cathedral City, United States Planet Fitness - PF Baseline Fitness Full timeJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and...
-
Retail Supervisor Full Time
2 months ago
Johnson City, United States BJ's Wholesale Club Full timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...
-
Floor Supervisor
7 hours ago
Jefferson City, United States Westlake Hardware, Inc. Full timeAbout Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...
-
Housekeeping Specialist
2 weeks ago
Cathedral City, California, United States HV Global Group, Inc. Full timeCompensation: $20.30/HourAbout Us: Hyatt Vacation Club (HVC) is a supportive, friendly, and beautiful work environment where we make vacation dreams come true for travelers around the world.Job Summary: As a Housekeeper, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected...
-
Operations Supervisor
4 weeks ago
Missouri City, United States Lifetime Fitness - Life Time, Inc. Full timeBy doing safety checks and repairs, the Facility Operations Supervisor can assure the safety and cleanliness of the club. As the Supervisor you will work the opposite schedule of the Facility Operations Manager and act as Manager on Duty when needed. Operations Supervisor, Room Attendant, Operations Manager, Operations, Supervisor, Attendant, Manufacturing,...
-
Floor Supervisor Store 6 Jefferson City
8 hours ago
Jefferson City, United States Westlake Hardware, Inc. Full timeAbout Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...
-
Floor Supervisor Store 6 Jefferson City
7 days ago
Jefferson City, United States Westlake Hardware, Inc. Full timeAbout Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...
-
Operations Supervisor
3 weeks ago
Mason City, Iowa, United States Trelleborg Group Full timeAbout the RoleThe Trelleborg Group is seeking a seasoned Maintenance Manager to oversee the maintenance operations in Mason City. This role requires strong leadership skills, technical expertise, and excellent communication abilities.Key ResponsibilitiesManage the maintenance department team, ensuring they have the necessary resources and support to perform...
-
Floor Supervisor Store 6 Jefferson City
1 month ago
Jefferson City, United States Westlake Hardware, Inc. Full timeJob DescriptionAbout Ace Retail HoldingsAce Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the...
-
Floor Supervisor Store 15 Raytown, MO
1 month ago
Kansas City, United States Westlake Hardware, Inc. Full timeJob DescriptionAbout Ace Retail HoldingsAce Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the...
-
Invent Control Forklift Driver Part Time
3 hours ago
Johnson City, United States BJ's Wholesale Club Full timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...
-
Floor Supervisor Store 6 Jefferson City
3 weeks ago
Jefferson City, United States Westlake Hardware, Inc. Full timeAbout Ace Retail HoldingsAce Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...
-
Floor Supervisor
1 month ago
Arkansas City, United States Westlake Hardware, Inc. Full timeJob DescriptionAbout Ace Retail HoldingsAce Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the...
-
Floor Supervisor
3 weeks ago
Arkansas City, United States Westlake Hardware, Inc. Full timeAbout Ace Retail HoldingsAce Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...
-
Grounds and Maintenance Supervisor
2 weeks ago
Cuba City, Wisconsin, United States Cole Acres Golf & Grill Full timeGolf Course Maintenance SupervisorCole Acres Golf & Grill is seeking a highly skilled Golf Course Maintenance Supervisor to oversee the day-to-day operations of our 9-hole golf course. As a key member of our maintenance team, you will be responsible for ensuring the overall quality and appearance of the course.Key ResponsibilitiesMaintain the health and...
-
Lead Youth Development Professional
2 days ago
Jefferson City, United States Boys & Girls Club of Jefferson City Full timeJob DescriptionJob DescriptionDescription:Boys & Girls Club of Jefferson CityJob DescriptionTITLE: Lead Youth Development ProfessionalREPORTS TO: Site Coordinator, Area Director, and/or Director of Operations__ Exempt X Non-ExemptPAY RATE: $16-$18/HourPRIMARY FUNCTION:The LEAD Youth Development Professional (YDP) is responsible for planning, implementation,...
-
Housekeeper
2 months ago
Cathedral City, United States HV Global Group, Inc. Full timePay: $20.30/Hour HVO Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Housekeeper at HVC, you will assist in providing our Owners/guests with experiences and events to make...
